Red Tape — A sweatshirt bought from offline store

Address: city-ratia , distt - fatehabad , state - haryana

I bought 2 sweatshirts from red tape offline store in our city on date 22/12/2022 .. one for me and one for my brother, that i bought for me was perfect but size got mismatched for my brother so i went to return the item in the store on the date 26/12/2022 .. as per the brand policy they should have taken the item within 7 days of purchase having original bill and the product with its proper tags.. everything was at their place but the store manager and the workers refused to return the item saying it that they will not return it, there is no such policy in the brand .. they told me that 2-3 another persons do came to return the product they bought but the didn't refunded them the money .. they are faking the people by creating their own rules .. even i showed up them official brand refund policy that we could return an item within 7 days of buying the product, but they were not returning back the item .. this is totally a fraud with me .. i have all original bill of the product .. kindly take action against them so they could not fake the people on their rights .. they are frauding with all