Red Tape — Defective profuct

Address: Rdc ghaziabad

Hi,

I have purchased a redtape shoes from your redtape rdc store date on 31st Dec 2022,

After 21 days shoes is crack from back side it's a manufacturing defect at the time of purchase sales executive says me that warranty is 45 days,

Today I have send my shoes for replacement at redtape store location RDC but now store team is saying that it will repair not replace

I want to know that with in 21 days shoes is defective after more 20 days it will go out of warranty and if it's again defective who will responsible for that

I have sent a mail also before 4 days but still i have not received any update