Red Tape — Haven't received product company says delivered

Address: Red Tape owned by Mirza International
Website: Red tape

I have ordered a jacket from red tape website for Tijara Bhiwadi location end of September 2020, on tracking the status it shown delivered but I haven't received any parcel from red tape.
When I complaint about the same to red tape via mail they had taken other parcels details as well ordered through Amazon but didn't solve my issue.
Till date I haven't received the jacket worth Rs1559 nor refund
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The merchandise was gifted to me on Bhaiya dooja and same purchased from Jammu factoy store kunjwani on 11th Nov, 2020.

Due to illness i was not able to visit the showroom.
Bill is not available for exchange as it was a gift. I visited the store on Kunjwani road Jammu and they didn't change due to unavailability of bill.

All tags and barcode is in same condition.

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    Red Tape owned by Mirza International
    India
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