Red Tape — Shoe - Defective piece

I purchased a pair of formal shoes (Red Tape). The shoe was used very infrequently but in 2nd or 3rd time o[censored]se, it was evident that they're was a defect in the piece resulting in a squeaking sound while walking. I even went to the Red Tape store to look for the solution, where the representative agreed about the manufacturing defect the shoe sole had but requested to route the complaint through customer care. The response from customer care was very disappointing as even after sending the video (showing the pair making squeaking noise while walking) they denied the issue completely and closed the complaint.