[Resolved]  Redemption Support — To create problem uploading of redemption code and found error.

I HAVE PURCHASED ONE HP LAPTOP ON 16/04/2014.THERE WAS ONE OFFER OF TWO YEARS ADDITIONAL WARRENTY AND FREE GIFT HPS3000 SPEAKERS, HP WIRELESS MOUSE AND HP HEAD SET AGAINST THE ADDITIONAL PAYMENT OF RS, 2498/-.THE PAYMENT HAS BEEN RECEIVED BY YOU ON 17/06/2014.
DESCRIPTION OF LAPTOP PURCHASED:-MODEL-PAVILION 15-N201AX, PRODUCT SERIAL NO:5CD3481YXD, PRODUCT SERIAL NO.F6C55PA
REDEMRTION CODE-7886192
BUT I ONLY RECIEVED HP CARE PACK SERVICES CERTIFICATE THROUGH MY E-MAIL AND I HAVE NOT RECEIVED OFFER ITEMS TILL DATE, EVEN AFTER A LAPSE OF MORE THAN SIX MONTHS OF MY ORDER.WHICH CAN NOT BE EXPECTED FROM HP

I REQUEST YOU TO PLEASE SEND ME THE GIFT ITEMS IMMEDIATELY

NAME OF PURCHASER:-ASHRAF FARHAT ALI, S/O LATE MOHAMMAD MAQBOOL AHMAD
ADDRESS:-C/O WIMAX, SHOP NO.3, SARIFA COMPLEX, CHRISTIAN BASTEE, G.S BASTEE, NEAR-NEWSLIVE, GUWAHATI, ASSAM, INDIA, -781005

Dear Sir
My brother purchase laptop on 03/05/2017 from Delhi and i got in on 14/5/2017 because i live in champawat so i cannot get the offer.I request you to extend the offer date so i can get it.