Rediff Shop Support — Need refund from Rediff Shop support

Address: New Delhi, Delhi

I have purchased HM5800 Bluetooth (#[protected] on February 2nd, 2015 at cost of 886/- Rupees. Rediff shopping support delivered the product on 5h February at 12:27 AM. When I open the parcel I found that it is poor quality and already used product, so I decided to return this product on the very next day. I sent an email to them and they ask to return the product in next 7 working days. I courier the product on mentioned address and provided them tracing number. Courier Details: Courier Name : Blue Dart TAT. Tracking number : [protected] Amount incurred : 150/- are the courier charges. To track current status, please Log on to - http://www.bluedart.com/maintracking.html, / Customer Care No. - [protected] Address where I sent my courier.-- Pearl Technologies ( Hotdealsfrompearl ) A-16, Sainik Nagar, Uttam Nagar. New Delhi - 110059, New Delhi - 110058, Delhi, India [protected]@rediffvendor.com, pearl.[protected]@hotmail.com, pearl.[protected]@hotmail.com [protected], [protected], [protected] As per courier tracking, the courier company said that they have delivered the product on 10th February 2015 at 12:19 PM. and the Recipient name is Rani/25333656. Rediff Shopping support sent me email 7-8 times and telling me that they haven't received the product and asking for proof of delivery, I provided the tracking chart and proof of courier and delivery in respective format. But they keep sending same email using this email id ([protected]@rediff.co.in) to avoid to return my money, and every time I reply that I provided the proof of delivery using Bluedart delivery tracking system. It seems they have an automated email which is used to irritate the customer. I provided every detail of courier bill and delivery detail. Here are the Courier Tracking Details, and chart.. Waybill No : [protected] Pickup Date 09 February 2015 From New Delhi To New Delhi Status SHIPMENT DELIVERED Date of Delivery 10 February 2015 Time of Delivery 12:19 Recipient Rani/25333656 Status and Scans Location Details Date Time * Waybill No : [protected] Janakpuri Shipment Delivered 10-Feb-2015 12:19 Janakpuri Shipment Out For Delivery 10-Feb-2015 09:04 Janakpuri Shipment Arrived 10-Feb-2015 07:38 Delhi Hub Shipment Further Connected 10-Feb-2015 06:21 Delhi Hub Shipment Arrived 10-Feb-2015 03:57 Nehru Place Shipment Further Connected 10-Feb-2015 00:42 Nehru Place Shipment Arrived 09-Feb-2015 21:02 * - 24 Hr Format Courier Name : Bluedart Amount incurred : 150 Tracking number : Way bill: [protected] Reference Email for amount... COURIER LOCAL requested by you against SRF No. ncr/c15397 ( Delhi/NCR ) has been delivered to Blue Dart. Packet will be delivered at destination as per Blue Dart TAT. Courier Waybill number is : [protected]. I want to get my money for Bluetooth product + Courier Charges + punishment to them which I prefer 10 times tot the total amount as they have intentionally tortured me by not returning my money, which is breech of deal. I can provide video on unwrapping the product which clearly shows that their product is faulty. Price of Product : 886/- Courier Charges : 150/- Total : 1036 Punishment charges to Rediff Shop Support: 1036 * 10 = 10360/- I expect 10360/- to be refunded from them. My name is Ashu Nagar e-mail ID: [protected]@rediffmail.com Mobile: [protected]