Rediff Shopping — Different product delivered

Address: New Delhi, Delhi

As per Rediff Shopping order # 11484412, I have received different product before 15 days ago. When I have asked to replace the same then they asked me to courier the same product to their destination. When I refused to send back the product & asked to refund my money then they asked to wait & said they will arrange the pick up from me but nobody has not came till today. Please have a look below on the trail e-mail between me & Rediff Shopping - Dear Surender, Greetings from Rediff.com We are sorry to note that the item delivered to you against the Order No: 11484412 is found to be defective. However, do not be disappointed. We are arranging to get the item picked up from your place through JV express couriers who will be there within next 5-6 working days. Please note : - Items are to be returned with all accessories and original packaging. - Mention the Order No. on the Parcel. - Careful attention is to be given with the packing of the product to avoid damage during transit. - Please do not use the product and keep the product packed in original packaging or else we wont be able to entertain your query. Kindly revert us back on the same mail, once the product has been pickup up by the logistic, so that we may proceed further for refund/replacement accordingly. Also kindly forward us the attached scan POD copy (Proof of Delivery) of the logistic courier (.jpeg format and keep the file size below 2 MB), once your pickup is done, which will be given to you when the product will be picked up. For any further queries on the above order, kindly contact us on or reply[protected] back to the same mail. We assure you careful and prompt attention to your orders on all your future visits to www.rediff.com Warm Regards, Asad Customer Service www.rediff.com Rediff ShopSupport<[protected]@rediff.co.in> wrote,[protected]:08:58 To: [protected]@rediffmail.com Product Received is Different in (Color/ Size/Description) Dear Surender, Greetings from Rediff.com We are sorry to note that the item delivered to you against the Order No: 11484412 is found to be defective. However, do not be disappointed. We are arranging to get the item picked up from your place through JV express couriers who will be there within next 5-6 working days. Please note : - Items are to be returned with all accessories and original packaging. - Mention the Order No. on the Parcel. - Careful attention is to be given with the packing of the product to avoid damage during transit. - Please do not use the product and keep the product packed in original packaging or else we wont be able to entertain your query. Kindly revert us back on the same mail, once the product has been pickup up by the logistic, so that we may proceed further for refund/replacement accordingly. Also kindly forward us the attached scan POD copy (Proof of Delivery) of the logistic courier (.jpeg format and keep the file size below 2 MB), once your pickup is done, which will be given to you when the product will be picked up. For any further queries on the above order, kindly contact us on or reply[protected] back to the same mail. We assure you careful and prompt attention to your orders on all your future visits to www.rediff.com Warm Regards, Asad Customer Service www.rediff.com "Surender Pal" <[protected]@rediffmail.com> wrote,[protected]:35:09 To: [protected]@rediff.co.in Product Received is Different in (Color/ Size/Description) Hi, Can anyone do response on my below e-mail? Surender Pal [protected] On Fri, 01 May 2015 10:21:51 +0530 "Surender Pal" wrote Sorry, i can't do this because I don't have so much time & money to spend on unnecessary things. Please refund my money & collect the bag from me on the address mentioned at the time of delivery of product. Also please note, I will not be available on the address on Saturday & Sunday. Thanks Surender Pal On Thu, 30 Apr 2015 13:23:35 +0530 Rediff ShopSupport wrote Dear Surender, Greetings from Rediff.comWe apologize for inconvenience cause to you. With reference to your mail, we would like to inform you that as per our Return / Replacement policy you have to first send the product back to our seller so that we can proceed further with replacement or refund. Further we request you to kindly send the product back to our seller with the safe packaging and forward us the scan copy of the courier receipt for further assistance. Please be assured that courier charges will be refunded back to you. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, AsadCustomer service, www.rediff.com "Surender Pal" wrote,[protected]:45:17 To: [protected]@rediff.co.in Product Received is Different in (Color/Size/Description) Dear Asad, This is not the way to replace the product. You have send the product which I have asked for & then collect the product from me which I have already received. This is very clear that I am not responsible to send the different product I will not spend any paisa or time because the fault from your side. So please send someone with the product which I have asked for otherwise refund my money on an immediate basis. Secondly I do not have the original packing of that because I have through out it in the dustbin when I have opened it. Thanks & regards, Surender Pal [protected] On Wed, 29 Apr 2015 14:20:40 +0530 Rediff ShopSupport wrote Dear Surender, Apologize for the inconvenience caused to you. We are sorry to note that the item that you have purchased through the order no.[protected]Top Gear Black and Red 17" Laptop Back Pack) is found different. This is a very rare and unfortunate case and we apologize for the same. We request you to kindly send the item back to our seller within 5 to 6 working days mentioning the order number on the packet. - Items are to be returned with all accessories and original packaging. - Careful attention is to be given with the packing of the product to avoid damage during transit. Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement. The address is as follows: ( Order Number - mandatory) Nidhi Bags C - 22 F, Malad Industrial Estate Ganesh Mandir Compound, Kachpada Malad ( W ), Mumbai - 400064, Mumbai - 400064, Maharashtra, India [protected]@topgearbags.com, sp.[protected]@gmail.com [protected], [protected] [protected], [protected] Once the product has been dispatched from your end, kindly forward us the scan POD (proof of delivery) copy of the logistic courier through which you have send the product so that we may reimburse the amount which you have incurred. The amount mentioned in the Proof of Delivery will be reimbursed in the form of a NEFT /Pay Order. **If the courier charge exceeds Rs 250 the same shall not be reimbursed hence we would request you to intimate us before you send across the product** Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Asad Customer service, Rediff shopping Shopping Support Team wrote,[protected]:44:17 To: [protected]@rediffmail.com Product Received is Different in (Color/Size/Description) Dear Customer, Thank you for writing to Rediff Shopping. Resolving customers query/ complaint is our priority, We are working towards responding to your email, your query/ complaint will be addressed at theearliest by Rediff Shop support team. This is a system-generated response with ticket number in the Subject Line. Request you not to change the subject line for future correspondence. Warm Regards, Team -Rediff Shopping Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More "Surender Pal" <[protected]@rediffmail.com> wrote,[protected]:30:06 To: [protected]@rediff.co.in Product Received is Different in (Color/ Size/Description) Sorry, i can't do this because I don't have so much time & money to spend on unnecessary things. Please refund my money & collect the bag from me on the address mentioned at the time of delivery of product. Also please note, I will not be available on the address on Saturday & Sunday. Thanks Surender Pal On Thu, 30 Apr 2015 13:23:35 +0530 Rediff ShopSupport wrote Dear Surender, Greetings from Rediff.comWe apologize for inconvenience cause to you. With reference to your mail, we would like to inform you that as per our Return / Replacement policy you have to first send the product back to our seller so that we can proceed further with replacement or refund. Further we request you to kindly send the product back to our seller with the safe packaging and forward us the scan copy of the courier receipt for further assistance. Please be assured that courier charges will be refunded back to you. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Asad Customer service, www.rediff.com "Surender Pal" wrote,[protected]:45:17 To: [protected]@rediff.co.in Product Received is Different in (Color/Size/Description) Dear Asad, This is not the way to replace the product. You have send the product which I have asked for & then collect the product from me which I have already received. This is very clear that I am not responsible to send the different product I will not spend any paisa or time because the fault from your side. So please send someone with the product which I have asked for otherwise refund my money on an immediate basis. Secondly I do not have the original packing of that because I have through out it in the dustbin when I have opened it. Thanks & regards, Surender Pal [protected] On Wed, 29 Apr 2015 14:20:40 +0530 Rediff ShopSupport wrote Dear Surender, Apologize for the inconvenience caused to you. We are sorry to note that the item that you have purchased through the order no.[protected]Top Gear Black and Red 17" Laptop Back Pack) is found different. This is a very rare and unfortunate case and we apologize for the same. We request you to kindly send the item back to our seller within 5 to 6 working days mentioning the order number on the packet. - Items are to be returned with all accessories and original packaging. - Careful attention is to be given with the packing of the product to avoid damage during transit. Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement. The address is as follows: ( Order Number - mandatory) Nidhi Bags C - 22 F, Malad Industrial Estate Ganesh Mandir Compound, Kachpada Malad ( W ), Mumbai - 400064, Mumbai - 400064, Maharashtra, India [protected]@topgearbags.com, sp.[protected]@gmail.com [protected], [protected] [protected], [protected] Once the product has been dispatched from your end, kindly forward us the scan POD (proof of delivery) copy of the logistic courier through which you have send the product so that we may reimburse the amount which you have incurred. > > The amount mentioned in the Proof of Delivery will be reimbursed in the form of a NEFT /Pay Order. > > **If the courier charge exceeds Rs 250 the same shall not be reimbursed hence we would request you to intimate us before you send across the product** > > Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product. > > Assure you of prompt and courteous response on all your visits to Rediff.com > > Warm Regards, > Asad > Customer service, > Rediff shopping Shopping Support Team wrote,[protected] 17:44:17 To: [protected]@rediffmail.com Product Received is Different in (Color/ Size/Description) Dear Customer, Thank you for writing to Rediff Shopping. Resolving customers query/ complaint is our priority, We are working towards respondingto your email, your query/ complaint will be addressed at theearliestby Rediff Shop support team. This is a system-generated response with ticketnumber in the Subject Line. Request you not to change the subject line for future correspondence. Warm Regards, Team -Rediff Shopping Rediff ShopSupport<[protected]@rediff.co.in> wrote,[protected]:23:33 To: [protected]@rediffmail.com Product Received is Different in (Color/ Size/Description) Dear Surender, Greetings from Rediff.com We apologize for inconvenience cause to you. With reference to your mail, we would like to inform you that as per our Return / Replacement policy you have to first send the product back to our seller so that we can proceed further with replacement or refund. Further we request you to kindly send the product back to our seller with the safe packaging and forward us the scan copy of the courier receipt for further assistance. Please be assured that courier charges will be refunded back to you. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Asad Customer service, www.rediff.com "Surender Pal" <[protected]@rediffmail.com> wrote,[protected]:45:17 To: [protected]@rediff.co.in Product Received is Different in (Color/ Size/Description) Dear Asad, This is not the way to replace the product. You have send the product which I have asked for & then collect the product from me which I have already received. This is very clear that I am not responsible to send the different product I will not spend any paisa or time because the fault from your side. So please send someone with the product which I have asked for otherwise refund my money on an immediate basis. Secondly I do not have the original packing of that because I have through out it in the dustbin when I have opened it. Thanks & regards, Surender Pal [protected] On Wed, 29 Apr 2015 14:20:40 +0530 Rediff ShopSupport wrote >Dear Surender, > > Apologize for the inconvenience caused to you. > > We are sorry to note that the item that you have purchased through the order no.[protected]Top Gear Black and Red 17" Laptop Back Pack) is found different. This is a very rare and unfortunate case and we apologize for the same. > > We request you to kindly send the item back to our seller within 5 to 6 working days mentioning the order number on the packet. > > - Items are to be returned with all accessories and original packaging. > - Careful attention is to be given with the packing of the product to avoid damage during transit. > > Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement. > > The address is as follows: > ( Order Number - mandatory) > > Nidhi Bags > C - 22 F, Malad Industrial Estate Ganesh Mandir Compound, Kachpada Malad ( W ), Mumbai - 400064, Mumbai - 400064, Maharashtra, India > [protected]@topgearbags.com, sp.[protected]@gmail.com > [protected], [protected] > [protected], [protected] > Once the product has been dispatched from your end, kindly forward us the scan POD (proof of delivery) copy of the logistic courier through which you have send the product so that we may reimburse the amount which you have incurred. > > The amount mentioned in the Proof of Delivery will be reimbursed in the form of a NEFT /Pay Order. > > **If the courier charge exceeds Rs 250 the same shall not be reimbursed hence we would request you to intimate us before you send across the product** > > Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product. > > Assure you of prompt and courteous response on all your visits to Rediff.com > > Warm Regards, > Asad > Customer service, > Rediff shopping Shopping Support Team <[protected]@rediff.co.in> wrote,[protected]:44:17 To: [protected]@rediffmail.com Product Received is Different in (Color/ Size/Description) Dear Customer, Thank you for writing to Rediff Shopping. Resolving customers query/ complaint is our priority, We are working towards respondingto your email, your query/ complaint will be addressed at theearliestby Rediff Shop support team. This is a system-generated response with ticket number in the Subject Line. Request you not to change the subject line for future correspondence. Warm Regards, Team -Rediff Shopping