Rediff.com India Complaints & Reviews

I ordered a lather jacket which was found defective and then it was sent back to the seller according to their advice but the seller's address was not found and it returned back to me. After informing the situation to rediff they refunded the postal charge but told me that the product will reach me within 3/4 working days. And that mail was sent to me almost every week for 3/4 weeks. Till now nothing was received from their side. Giving the details below. Dear Dhiren, Greetings from Rediff.com Apologize for the inconvenience caused to you. With reference to your mail, We would like to share with you that we had forwarded your request with the concerned department. Please be rest assured that the replacement product shall be delivered to you within 3-4 working days. Further we request you to revert us back if the product is not delivered to you inorder to proccede with refund. Assure you courteous and prompt service on all your visits at www.Rediff.Com Warm Regards, Sudesh Customer Service www.rediff.com Dear Customer, Greetings from Rediff.com Apologize for the inconvenience caused to you. With reference to your mail, we would like to inform you that we have forwarded your Bank details to the Finance department for the refund of courier charges. Please rest be assured amount shall reflect in your account in next 5 to 7 working days. Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, Kamlesh K Customer support, www.rediff.com P.S. Please do not change the subject line for future correspondence. Rediff ShopSupport<[protected]@rediff.co.in> wrote, [protected]:20:53To: [protected]@rediffmail.comRe: Your order number: 11124852 is deliveredDear Dhiren, Greetings from Rediff.com Apologize for the inconvenience caused to you. With reference to your mail, we would like to inform you that we have forwarded your Bank details to the Finance department. Please rest be assured amount shall reflect in your account in next 7 to 10 working days. Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, Sudesh Customer support, www.rediff.com P.S. Please do not change the subject line for future correspondence."dhiren kumar basnet" <[protected]@rediffmail.com> wrote,[protected] 11:36:00To: "Rediff ShopSupport " <[protected]@rediff.co.in>Re: Your order number: 11124852 is delivered1 - Account holder Name- Dr. Dhiren Kumar Basnet 2 - Account Number- [protected] 3 - Bank Name- SBI 4 - IFSC- SBIN0014259 5 - Bank Branch Name- Tezpur University. Dr. Dhiren Kumar Basnet Associate Professor Department of Mathematical Sciences Tezpur University, Napaam Sonitpur-784028 Assam, India Academic Building - 2, Room No. - 38 Ph.No. +[protected]office), Extn. - 5517 Mobile no. +91 [protected], +91 [protected] From: Rediff ShopSupport <[protected]@rediff.co.in> Sent: Wed, 18 Mar 2015 17:30:22 To: [protected]@rediffmail.com Subject: Re: [Ticket#[protected]] Your order number: 11124852 is delivered Dear Dhiren, Greetings from Rediff.com In response to your query we wish to inform you that we have forwarded the courier details to the vendor. Your replacement product will be delivered within the next 7-10 working days and we request you to revert if the replacement is not delivered within the above mentioned time. we would like to request you to mail us the bank details so that we can directly credit the product courier charges in to your account. 1 - Account holder Name- 2 - Account Number- 3 - Bank Name- 4 - IFSC- 5 - Bank Branch Name- Also the refund transaction will reflect in your account in next 7 to 10 working days. If you want the amount to be Refunded by Cheque we request you to update us in whose favour you would like to receive the Cheque.Once the Cheque is processed the same will be delivered with in 15 to 20 working days. For any further queries on the above order, kindly contact us on or reply[protected] back to the same mail. Assure you courteous, prompt service on all visits to rediff.com. Warm Regards, SudeshCustomer Service, www.rediff.comRediff ShopSupport<[protected]@rediff.co.in> wrote, [protected]:52:09To: [protected]@rediffmail.comRe: Your order number: 11124852 is delivered Dear Dhiren, Greetings from Rediff.com With reference to your mail, we would request you to kindly forward us the scan POD (Proof Of Delivery) copy of the logistic courier (.jpeg format and keep the file size below 2 MB) through which you have send the product so that we may reimburse the amount which you have incurred. Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, SudeshCustomer supportwww.rediff.com P.S. Please do not change the subject line for future correspondence"dhiren kumar basnet" <[protected]@rediffmail.com> wrote,[protected] 18:00:20To: "Rediff ShopSupport " <[protected]@rediff.co.in>Re: Your order number: 11124852 is deliveredI sent the packet through speed post to the address given by your office but it is returned to us saying that the compane has already left the place. So now what to do? the shipping cost was Rs. 180/-. I am lodging a complaint in the consumer forum if you do not take a positive step within two days or return my money along with 180/-. Dr. Dhiren Kumar Basnet Associate Professor Department of Mathematical Sciences Tezpur University, Napaam Sonitpur-784028 Assam, India Academic Building - 2, Room No. - 38 Ph.No. +[protected]office), Extn. - 5517 Mobile no. +91 [protected], +91 [protected] From: Rediff ShopSupport <[protected]@rediff.co.in> Sent: Fri, 27 Feb 2015 16:23:34 To: [protected]@rediffmail.com Subject: Re: [Ticket#[protected]] Your order number: 11124852 is delivered Dear Dhiren, Greetings from Rediff.com With reference to your mail, we would request you to kindly forward us the scan POD (Proof Of Delivery) copy of the logistic courier (.jpeg format and keep the file size below 2 MB) through which you have send the product so that we may reimburse the amount which you have incurred. Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, Netranjali Customer support www.rediff.com P.S. Please do not change the subject line for future correspondence "dhiren kumar basnet" <[protected]@rediffmail.com> wrote,[protected] 12:41:11 To: "Rediff ShopSupport " <[protected]@rediff.co.in> Re: Your order number: 11124852 is delivered Dear Sir The item was sent today by Speed post (Tracking ID ES[protected]. hope u will do the needful. Dr. Dhiren Kumar Basnet Associate Professor Department of Mathematical Sciences Tezpur University, Napaam Sonitpur-784028 Assam, India Academic Building - 2, Room No. - 38 Ph.No. +[protected]office), Extn. - 5517 Mobile no. +91 [protected], +91 [protected] From: Rediff ShopSupport <[protected]@rediff.co.in> Sent: Thu, 19 Feb 2015 13:46:39 To: [protected]@rediffmail.com Subject: Re: [Ticket#[protected]] Your order number: 11124852 is delivered Dear Dhiren, Apologize for the inconvenience caused to you. We are sorry to note that the item that you have purchased through the order no.[protected]classic cimmaron Leather jacket) is found defective. This is a very rare and unfortunate case and we apologize for the same. We request you to kindly send the item back to our seller within 7 working days mentioning the order number on the packet. - Items are to be returned with all accessories and original packaging. - Careful attention is to be given with the packing of the product to avoid damage during transit. Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement. The address is as follows: ( Order Number - mandatory) Gurpreet Singh B, 338 Shop No. 3, Hari Nagar, Clock Tower, Delhi - 110064, Delhi, India [protected]@rediffvendor.com, [protected]@gmail.com, [protected]@gmail.com [protected] Once the product has been dispatched from your end, kindly revert to this mail providing complete courier information which as mentioned below. Courier Name : Tracking number : Amount incurred : Please enclose the invoice for the courier charges that will be incurred by you to return the shipment.The amount mentioned in the Proof of Delivery will be reimbursed in the form of a NEFT /Pay Order or Gift Voucher **If the courier charge exceeds Rs 250 the same shall not be reimbursed hence we would request you to intimate us before you send across the product** Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Asad Customer service, Rediff shopping Shopping Support Team <[protected]@rediff.co.in> wrote,[protected] 21:50:22 To: "dhiren kumar basnet" <[protected]@rediffmail.com> Re: Your order number: 11124852 is delivered Dear Customer, Thank you for writing to Rediff Shopping. Resolving customers query/ complaint is our priority, We are working towards responding to your email, your query/ complaint will be addressed at the earliest by Rediff Shop support team. This is a system-generated response with ticket number in the Subject Line. Request you not to change the subject line for future correspondence. Warm Regards, Team - Rediff Shopping "dhiren kumar basnet" <[protected]@rediffmail.com> wrote,[protected] 21:50:21 To: "[protected]@rediff.co.in" <[protected]@rediff.co.in> Re: Your order number: 11124852 is delivered Thanks. But there is a defect in the product. On the back of the jacket there is some cut below the right shoulder. What to do now? Dr. Dhiren Kumar Basnet Associate Professor Department of Mathematical Sciences Tezpur University, Napaam Sonitpur-784028 Assam, India Academic Building - 2, Room No. - 38 Ph.No. +[protected]office), Extn. - 5517 Mobile no. +91 [protected], +91 [protected] From: Rediff Shopping <[protected]@shoppingmails.rediff.com> Sent: Tue, 10 Feb 2015 05:00:45 To: [protected]@rediffmail.com Subject: Your order number: 11124852 is delivered Track your order | Your Account We have delivered your order! Hi Dhiren, We're here to inform you that your order has been delivered to address mentioned below. It has been confirmed by our courier partner. For any further assistance, visit our Customer Delight Centre. Details of Order# 11124852 ProductsVendor Courier Delivered Date Airway No classic cimmaron Leather jacketGurpreet SinghIndia Post[protected]ED[protected]IN Please feel free to share your shopping experience by login to "Your account" and give us your feedback. Thank you! Team Rediff Shopping Now shop on-the-go from your mobile! Click here to download the FREE Rediff Shopping app P.S. This is an automated email. Kindly do not reply, as you will not receive a response.Rediff ShopSupport<[protected]@rediff.co.in> wrote, [protected]:23:32To: [protected]@rediffmail.comRe: Your order number: 11124852 is delivered Dear Dhiren, Greetings from Rediff.com With reference to your mail, we would request you to kindly forward us the scan POD (Proof Of Delivery) copy of the logistic courier (.jpeg format and keep the file size below 2 MB) through which you have send the product so that we may reimburse the amount which you have incurred. Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, Netranjali Customer support www.rediff.com P.S. Please do not change the subject line for future correspondence"dhiren kumar basnet" <[protected]@rediffmail.com> wrote,[protected] 12:41:11To: "Rediff ShopSupport " <[protected]@rediff.co.in>Re: Your order number: 11124852 is deliveredDear Sir The item was sent today by Speed post (Tracking ID ES[protected]. hope u will do the needful. Dr. Dhiren Kumar Basnet Associate Professor Department of Mathematical Sciences Tezpur University, Napaam Sonitpur-784028 Assam, India Academic Building - 2, Room No. - 38 Ph.No. +[protected]office), Extn. - 5517 Mobile no. +91 [protected], +91 [protected] From: Rediff ShopSupport <[protected]@rediff.co.in> Sent: Thu, 19 Feb 2015 13:46:39 To: [protected]@rediffmail.com Subject: Re: [Ticket#[protected]] Your order number: 11124852 is delivered Dear Dhiren, Apologize for the inconvenience caused to you. We are sorry to note that the item that you have purchased through the order no.[protected]classic cimmaron Leather jacket) is found defective. This is a very rare and unfortunate case and we apologize for the same. We request you to kindly send the item back to our seller within 7 working days mentioning the order number on the packet. - Items are to be returned with all accessories and original packaging. - Careful attention is to be given with the packing of the product to avoid damage during transit. Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement. The address is as follows: ( Order Number - mandatory) Gurpreet Singh B, 338 Shop No. 3, Hari Nagar, Clock Tower, Delhi - 110064, Delhi, India [protected]@rediffvendor.com, [protected]@gmail.com, [protected]@gmail.com [protected] Once the product has been dispatched from your end, kindly revert to this mail providing complete courier information which as mentioned below. Courier Name : Tracking number : Amount incurred : Please enclose the invoice for the courier charges that will be incurred by you to return the shipment.The amount mentioned in the Proof of Delivery will be reimbursed in the form of a NEFT /Pay Order or Gift Voucher **If the courier charge exceeds Rs 250 the same shall not be reimbursed hence we would request you to intimate us before you send across the product** Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Asad Customer service, Rediff shoppingShopping Support Team <[protected]@rediff.co.in> wrote,[protected] 21:50:22To: "dhiren kumar basnet" <[protected]@rediffmail.com>Re: Your order number: 11124852 is deliveredDear Customer, Thank you for writing to Rediff Shopping. Resolving customers query/ complaint is our priority, We are working towards respondingto your email, your query/ complaint will be addressed at theearliestby Rediff Shop support team. This is a system-generated response with ticketnumber in the Subject Line. Request you not to change the subject line for future correspondence. Warm Regards, Team -Rediff Shopping"dhiren kumar basnet" <[protected]@rediffmail.com> wrote,[protected] 21:50:21To: "[protected]@rediff.co.in" <[protected]@rediff.co.in>Re: Your order number: 11124852 is deliveredThanks. But there is a defect in the product. On the back of the jacket there is some cut below the right shoulder. What to do now? Dr. Dhiren Kumar Basnet Associate Professor Department of Mathematical Sciences Tezpur University, Napaam Sonitpur-784028 Assam, India Academic Building - 2, Room No. - 38 Ph.No. +[protected]office), Extn. - 5517 Mobile no. +91 [protected], +91 [protected] From: Rediff Shopping <[protected]@shoppingmails.rediff.com> Sent: Tue, 10 Feb 2015 05:00:45 To: [protected]@rediffmail.com Subject: Your order number: 11124852 is delivered Track your order | Your Account We have delivered your order! Hi Dhiren, We're here to inform you that your order has been delivered to address mentioned below. It has been confirmed by our courier partner. For any further assistance, visit our Customer Delight Centre. Details of Order# 11124852 ProductsVendor Courier Delivered Date Airway No classic cimmaron Leather jacketGurpreet SinghIndia Post[protected]ED[protected]IN Please feel free to share your shopping experience by login to "Your account" and give us your feedback. Thank you! Team Rediff Shopping Now shop on-the-go from your mobile! Click here to download the FREE Rediff Shopping app

Sir Kindly check in the mail i have attached below. they have mentioned it would reach me within 5 working days. but i havent received it. please reply the status of the transit. when asked in customer delight center, reply is the dame, "in transit" kindly look into the problem immediately bharathi Hello Bharathi, We are pleased to inform you that your order has been shipped by the seller. Please make sure someone is at home to receive it. In case you have ordered multiple products, they may reach you separately. Here is your shipment details: Details of Order# 11455348 Products Vendor Courier A/W No Date Expected Delivery Time Home Jogger Walker For Morning And EveningP S enterprisesBMP Surface[protected][protected] Working Days You can track your order by sending an SMS 'TRACK (order #)' to 57333 or simply visit our Customer Delight Center For any further assistance, visit our Customer Delight Centre. Thank you! Team Rediff Shopping Now shop on-the-go from your mobile! Click here to download the FREE Rediff Shopping app P.S. This is an automated email. For any assistance, kindly contact our Customer support.

Our E-mail A/c is "[protected]@rediffmail.com" hacked by un known persons. Changed our password. They are sending wrong information mails to our customers, relatives & known persons ( e-mail addresses may be dragged from mail address book). Please tract the hacked persons. We are unable to open our e-mail a/c "[protected]@rediffmail.com". Please send procedure to get new pass word to continue our e-mail account to our "[protected]@ rediffmail.com" . Please do the needful immediately.

My order No:11455630 . I booked my order on in the month of April, 2015 but didnot receive the suit which i have booked.I have made a request to change the suit immediately as per your procedure.So, you are requested to take immediate action in this matter. Thanks & Regards

My order no. 11317372. I had ordered for a 5in1air sofa for around Rs.2600/-, rediff delivered a second hand used and completely damaged product. After writing hundreds of mails and hundreds of phone calls they took the damaged product back, ever since Rediff is saying Ill get back damage free product but nothing is done and they are not refunding my money.. Everytime they say "we have forwarded to concerned department" or "be rest assured". i'm sick and tired of hearing this for the last 2 months. Rediff I want to know are there any shortage of funds at your office that you need to cheat people to pay salary to your employees? Please dont buy anything not even a pin from rediff shopping. They are the best possible cheats you can imagine in your weirdest dream.

Dear Sir, We have ordered collarge with product code 11432179 which has to have only 4 photo frames. But company sent me different product with 5 photo frames in it. Also it is broken and damaged. Now when I complained for the same and for getting correct and non damaged asked product, company is asking me to spent more money for sending the received one back to company. I want to know that why should I spent more money to send the damaged product back to company. Why the company is not giving me my asked product and taking back their damaged and wrong product at the same time? Also I want to know what action to be taken so that I will get my asked product within 2 days or get my money back. I have seen for the first time in life that Rediff Shopping doing it in this way by asking the customer to spend additional cost to take damaged product back. Does this company did not have any sort of responsibility towards customer. Kindly provide appropriate solution so that I get the asked product or get my money back without any additional expenses and delay. Regards Tarun Deshmukh [protected] drtarun.[protected]@gmail.com

Whenever, trying to resolve problem with Customer Care Executive, after asking the Order number they disconnect your call untill the same time you make 10-15 calls back to back for immidiate response. And if you make a call for new purchase, no call will disconnected. What kind of Image they are trying to build in market. I have purchased some goods in Jan 15, early month. Same day requested for cancellation due to defective material. That was the day and today is the day, i am calling and writing mail to them but all the time as shared above. Still, waiting for my refund. My order number is 10996860 I think, i should share these experience on social sites for people and my friend awareness. Very pathetic service at all.

I have ordered a decoration piece of 3 legged frog, which is delivered on my address but piece is broken badly, in previous complaint mail i have sent a pic of broken piece as well, you can search in your database through order no. which is 11303685 . i HAVE FILED A COMPLAINT ON SAME ADDRESS 2 TIMES, BUT YOU PEOPLE DIDN'T GET BACK TO ME OR NEVER TAKE ANY ACTION IN RETURNING MONEY EITHER REPLACING THAT PIECE, you contacted me that you will send your Sales person to take that decoration piece back and send money through cheque or demand draft but you didn't do that. my order no. is this 11303685 and contact no. is[protected]. Please get back to me ASAP so that i didn't get disappointed by you people and never take any illegal action. Heena

dear Sir I lounched a complaint about my above mentioned mobile compliant about some technical mistake from some were alse I tried at my level but I could not secede so kindly help me for the same and obliged please give me ticket no to give akosha do the need full and oblige. Thank you Hemant Shah

Dear Sir, I received above product on 14/04/2015 due to some technical reason when I dial no to any other person the massage will come IP is require I feed some IP also but problem is not solved and no dialing start so I could not use this said mobile so kindly let me Know what I have to do for this problem solved. and oblige aweting. awaiting for your valued reply. thanking you (Hemant Shah)

DEAR SIR, WE ARE RECEIVED THIS SET YESTERDAY, AND PAID THE AMOUNT AS PER YOUR BILL. BUT AFTER OPEN THIS PACKET, ONE WICKET AND ONE BOLL IS SHORT. MY CHILD IS HARRAS FOR THAT CIRCUMTANCES. NOTE- AS PER YOUR ADVERTISEMENT Beautifully carved professional look alinke bat in 25" height. The set consists of 4 wickets with 2 bases, two balls and a bale Age Group:1-4 years Dimension:63x18x9 cm Material:Hd Plastic "BUT WE RECEIVED ONLY 3 WICKETS + 1 BALL + 1 BASES + AND A BALE PLEASE PROVIDE US AS SOON AS POSSIBLE. WE CAN

Greetings, This saga is going on since 23/02/2015 (Almost 1.5 months) involving lies and delays. I am waiting for a refund on the good that I returned and your customer service executives rather than working towards resolving the issue are just saying lies that they tried calling me and could not get through my number. Please note that you guys have really tested my patience and are holding back my money for no reason. I need the refund in the next 48 hours as you have taken full 1.5 months just for the refund. Once again a delay from your end, will only lead to more complaints in the consumer forum and social media. Regards Maggie [protected]

I received my product on saturday (11/04/15) formal shirt worth rs.483/-(40 inch size).The shirt is not suited to me it is very tight, so i need 42 inch samr formal shirt.Pls take it back & change My ordr no[protected] Phone -[protected]

I received my product on saturday (11/04/15) one formal shirt worth rs .483/-, 40 inch size .The shirt is not suited to me, it is very tight fitting, so i need 42 inch size.Pls take it back and change my shirt. My order no[protected] Address-Shini.T.S Graduate overseas Santhwana Bldg, Chittoor rd Kacheripady, cochin -682018 Kerala, India Phone-[protected] Email [protected]@gmail.com

I placed my order on Date: 29 Mar 2015 Order ID: 11379630 Order Status: Approved Product: Foldable Wardrobe Cupboard Almirah-IV Order Amount: Rs. 1, 948 When i am cheking online status it is showing: Delivery Status: Dispatched TODAY IS 14TH APRIL TILL NOW I DIDN'T RECEIVED ANY PRODUCT. I 2 TIMES ALREADY ON THIER CUSTOMER DELIGHT CENTER CANCELLED THE ORDER. BUT I AM NOT RECEIVED ANY RESPONSE FROM THEM. THEY HAVE ALREADY TAKEN MY MONEY. I WANT MY MONEY BACK. (REDIFF ONLINE SHOPPING, LOOKS IS A FRAUD SITE WHO CHEAT PEOPLE AND TAKE THEIR MONEY) PLEASE HELP

i had vide order 11253455 about more than 1 month back ordered a laptop stand but i am yet to recieve it. i got report from rediff that the goods have been delivered, it shows that the delivering partner is not only a fraud but is telling a lie. i am yet to recieve the goods and after my numerous mails ... i get the report about delivery. on further check i saw that the delivery time was 1.48 am in night... another un believable story. guys plzzzz help me out... i am being looted in broad daylight.

I had ordered a product and paid through net banking. I got a message that the bank has declined the transaction even though the amount was deducted from my account. I had dropped a mail and Tkt #[protected] was tagged for me.
Inspite of sharing my bank statement, the amount is not credited back. Please check and close this.

I bought two hanging mosquito net on 3rd April 2015 from rediff shop. the consignment was despatched on 7th April through firstflight (Consignment no J[protected]) and on 10th April rediff shop mailed me that the item is delivered to me. but i have not received the consignment. The first flight Imphal has not received the consignment so how can it be delivered to me. Online status of the consignment is "In transit". So on what basis rediff is telling me that the item is delivered. In my rediff login the item is marked as delivered on 10th April, 2015, 08.42 am. Where is the proof of delivery then? who received the item? Rediff has no information and they never reply to my mails. Ironically no office, private or public is open before 10.am in Imphal so the item can never be delivered before the working hours. i have been writing everyday to rediff but no answer till date. Again the item was shiped on 7th April, so it can never be deliverd on 10th April due to remote location of the destination (Imphal). So rediff is a fraud company

Hi, I have bought 2 power bank from Rediff shopping, but product i had received were poor in quality for which II asked for replacement now its more than a month that I have returned but new power banks are not received I am following up with support team but not getting update also amount of courier to return products is not given back My order id is 11231036

I have paid in advance of rs.699/- for Height grow capsule to increase Height-Pack of 120 Capsule from Herbal Shoppe, Malerkotla. still I m not received my order (Order no[protected] on my address. kindly Check my Status of my Order & Delivered on my Address Properly or update me on below contact no & email ID. Regards, Neelam Bhatkar 9/Dnyanamrut Society, Samarth Nagar, Quarry Road, Bhandup West, Mumbai-400078 Email [protected]@gmail.com Mobile No-[protected]