Rediff Shopping — Old product sold out to me

Address: Mumbai City, Maharashtra

Hi, I ordered Brand new VOX Sterio system from Rediff shopping, but when I received the order the product was old, its warrenty seal was broken, also it holds lot of dents on its surface. It seems already it has been opened by someone and used for long time. I raised complaint with rediff as well but till now no response received. below are the details of order: 1. Complaint Number :[protected] 2. Order ID : 11561381 3. Mode of payment (Credit card/debit card/net banking/COD): COD
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4 Comments

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Dear yogendra vijay,

Greetings from Rediff.com.

Details are being checked and the update would be provided at the earliest.

Regards
Rediff Shopping
Online Customer Service Team
[protected]
Dear yogendra vijay,

Greetings from Rediff.com.

The product is under seller warranty hence pick up has been arranged and the replacement is dispatched within 7-10 working days post the delivery of the product to seller.

Details have been mailed to you.

Regards
Rediff Shopping
Online Customer Service Team
[protected]
Dear Akosha Team,

Greetings from Rediff.com.

The product has been picked from customer and the replacement would be delivered within next 7-10 working days.In case if the replacement is not delivered customer may write to us for refund on the below link or mail us on [protected]@rediff.co.in: http://shopping.rediff.com/customer-care

Regards
Rediff Shopping Online
Customer Service Team
[protected]
Dear yogendra vijay,

Greetings from Rediff.com.

The product has been picked up and the replacement would be delivered within next 7-10 working days.In case if the replacement is not delivered you may write to us for refund on the below link or mail us on [protected]@rediff.co.in: http://shopping.rediff.com/customer-care

Regards
Rediff Shopping Online
Customer Service Team
[protected]

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