Redquanta Mystery Shopping Services — payment due from over 9 months

I had done a few audits for redquanta last year and was initially told that that payment will be processed in under 3 months. After 3 months, when i didn't receive the payment, i contacted them again and was told that their payment policy has changes and now the payment would be processed after 6 months.
Now, it has been over 9 months but my payment is still due.
I tried to contact them regarding this but they don't even care to reply anymore.
This represents the sheer unprofessionalism they have towards their freelancers. Extremely frustrated.
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