[Resolved]  Reliance Digital — installation delay and poor service for new jio airfiber connection

Previously had a Jio Fiber connection at my old address, but after moving to a new location 6 km away, I found that Jio Fiber is not available. I requested a new Jio Airfiber connection (Order No: NO000112OVHQ) on June 11, 2024. However, there has been no update on the installation status. Additionally, I requested the cancellation of my Fiber connection and asked for the amount to be adjusted as a voucher for the new connection.

It's been 10 days with no progress. Despite regular calls to customer care, I keep receiving the same response: "We have escalated the issue, " with no resolution in sight. I escalated the issue and received SR00001YZFH7, but have not received any follow-up call as of June 20, 2024, 2:00 PM.

Finally Airfiber connection is installed and now Fiber connection is still not disconnected and no one called or visited yet to collect the devices.

The service has been disappointing.

Regards
Prema Swarupa Rani