Reliance Fresh — Food safety concern at Reliance fresh

Address: 8-3-318/6/6,101, Bandaru Bhavan, Yousufguda, Hyderabad, Telangana 500073

Serious food safety concern at Reliance Fresh (Yosufguda branch, Hyderabad)! I purchased frozen ready-to-cook snacks on March 2nd, and when I opened them, there was green mold on almost every wrap and a strong odor of rancid fat and cheese. When I tried to explain that their freezer must have turned off and caused the food to thaw and refreeze being the reason for the mold, they became defensive and refused to take responsibility. It's shocking how arrogant and condescending the manager was. To prove me wrong I asked him to open two more packs and both the boxes were infested too. Even with 3 boxes of infested food in front of him he did not take responsibility and apologised for selling me such food. Their hygiene is also a major concern, with old, wrinkled produce and dirty floors. I filed a complaint previously in the register, but never heard back. I urge Reliance Fresh management to investigate this store and ensure they meet minimum safety standards. No one should have to endure such poor service and impoliteness from a grocery store.