Reliance Fresh — Product exchange

Address: New Delhi, Delhi

This refers to your Arjun Nagar, Green park store.I purchased groceries on 22th july2014;the receipt details are:C2597, #0023, 15:33:59, 22july2014, S02609, R003.Today that is 24th july i went to your store to exchange Tur & Moong chilka dal.I was approached by Mr.Mukesh your salesman who told me the products could not be exchanged as he doesn't believe i bought them 2 days back and might have just bought it today.To this foolish reply of Mukesh i said when i have the receipt is that not sufficient that i have purchased it on the particular date what more proof is required and how can he say that i bought it today? Mukesh has kept the products with him as he was very busy to check them today and will check by cctv footage that i have not bought them today.Really is this the way you check when the product is bought then what is the use of your receipt?My complaint is that what more proof other than your store receipt is required for exchanging your product?I want the product to be exchanged immediately and proper interrogation on Mukesh and his careless behaviour by concerned persons ASAP.
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    +91 22 4017 6400
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    Makers Chambers - IV, Nariman Point, Mumbai, Maharashtra, India - 400 021
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