Reliance Jewels — Concern regarding gold exchange rate discrepancy

Subject: Concern regarding gold exchange rate discrepancy

Dear Reliance Jewels Customer Service Team,

I am writing to express my disappointment and concern regarding the gold exchange rate applied to my recent purchase at your Kanchrapara store. On 19th Aug 2024, I visited your outlet to exchange my old gold jewelry for a new piece. However, I was surprised to find that the gold rate used for the exchange was higher than the rate at which I purchased few days ago.

The exchange rate quoted by your staff was different whereas the market rate on that day was different and this discrepancy resulted in a significant difference in the value of my old jewelry, leading to a higher amount payable by me for the new purchase.

I understand that some variation in rates may occur, but the difference in this case was substantial. As a loyal customer, I expect transparency and fair dealing from Reliance Jewels. I request you to look into this matter and take necessary steps to rectify the issue.

My purchase details are as follows:

- Invoice number: TAST[protected]
- Date of purchase: 19th Aug 2024
- Store location: Kanchrapara

I would appreciate it if you could investigate this matter and provide a suitable resolution. Please let me know if any additional information is required from my end.

Thank you for your attention to this matter.

Sincerely,

Bilal