Reliance Jewels — Damaged Ring (Quality Defect) handed over to customer. No Exchange & Refund within 7 days

Address: viviana mall, 1st floor,Eastern Express Hwy, Laxmi Nagar, Thane West, Thane, Maharashtra 400610

Hi Team,

I have purchased ring from Reliance Jewels on 6th August 2023. When I came home, We have observed that ring (Article code- SKU3251401) is defective from back side and have quality issues. I immediately complained to reliance jewels store by showing the picture of the quality and defect of the ring. They promised to exchange the ring as soon as the new ring is delivered to their store. When I approached their store within 7 days. MR Pravin, Store manager of (Reliance Jewels, Viviana Mall, Thane) refused to exchange the product and also denied to refund the amount of the product what they have charged irrespective of the defect quality product they have sold to their customer. I am paying so much of amount including making and GST charges, then too I am getting defective product and reliance jewels is not ready for exchange or refund. I have not purchased this product from any road side shop where I have to check quality from microscope while buying a product. How can I now show trust in so called reliance jewels who are selling defected product to their customer. I have now registered compliant in reliance jewel with compliant ID 4641847. Please help and support in order to provide me either exchange a product with good quality or provide me full refund of the defected product.