Reliance Jewels — Diamond Ring

Address: New Delhi, Delhi, 110092

I purchased a diamond ring from reliance jewels laxmi nagar new delhi and the next day only one of the diamond was missing from the ring before buying i asked the sales person (Mr. Rustam) atleast 5 times about the diamonds would not come out as while buying i saw one of their ring's diamond came off. However i gave the ring to the showroom and they said a QC will be conducted on the ring to check if it was a manufacturing defect and they gave me time for 5 days. Nobody called me even after 15 days and when today i specially went to their showroom they said that the ring QC report says there was a hit and also the staff misbehaved so badly. they said the ring is in mumbai and i cant even have my ring back. The 5 day promise which they gave me they openly said that it was a false promise and the process will now take 1 month. one of their staff even tried to change my details of the paper they handed to me in place of ring to which when i retaliated they said i can file a FIR. this is the behaviors shown to me. The showroom manager so openly said that its the customer who always has to bear all the loss and pain. I would never recommend anyone to buy any kind of jewelry from reliance jewels.