Reliance Jewels — jewellery

agraharinandita

from New Delhi, DelhiDelh, Delhi

Feb 23, 2019

Address: Second Road, Darjeeling, West Bengal, 734001

I had purchased an article 18k-s-bangle oval bearing article code no sku2287201 as per your invoice no ax845718in003410 dated 17.02.2019 from your reliance jewels outlet at siliguri. As per the policy there is an exchange policy of product within seven days of purchase with full value. I approached the outlet at siliguri toady dated 23.02.2019 (Before completing seven days of purchase) but they out-rightly denied us the exchange offer. They alleged that that the product has been damaged and deshaped. They also alleged that you must have hit the article into some hard surface due to which this has happened. We haven't used the article after purchase and it is kept as it is as was packed. Not the question arrise that either the product offered by them are either of very poor quality which automatically gets reshaped as claimed by their sales person or the sales person are deliberately deceiting us and denying us our right. We reretiate that we have been deceit by the outlet and we request you to provide us justice.
Regard
Nandira agrahari

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Comments

RelianceJewels

from Bengaluru, Karnataka

Feb 25, 2019

Dear Sir /Madam,

First, I would like to apologize for the troubles and frustration that you experienced lately. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better. Could you share a bit more information with us so that we can get to the bottom of this.

For example, would you mind sending us full name & contact number shared while billing and the @ customercare.[protected]@ril.com

Regards
Reliance jewels

gurpreersingh36

Mar 14, 2019

Reliance jewels miss gude for refund money which involve two employees and miss guided gold kitty scheme plese solve my problem and complete refund my money

Purneet Kaur Dua

from Mumbai, Maharashtra

Jun 5, 2019

I want justice at any cost as your employess has looted mebin melting my gold my ph [protected]. Sanjeev kumar and pulkit garg has done a blunder and i will report this to consumer court and will do legal proceedings.they told me that t80ct will be value for sure after melting they yold it is 75 ct i was not agreed at that.