Reliance Jio Infocomm — International roaming not working after recharge

As per customer executive advise I recharged jio International roaming with Rs1102 and informed that I ternatioanl roaming is activated after reaching Europe I did get the signal but unable to make calls I tried to reach out jio cist care and another agent informed its a wrong recharge and and I need to recharge with Rs 1202 which I did recharge again but the issue is not solved called again jio care and after trouble shooting and contacting fjio for multiple times and doing the same trouble shooting steps for multiple times finally zio raised a complaint with service request SR00001AJNBG but after 4 days they just closed of with out any resolution . Just stolen money and made me recharge multiple times with no service