Reliance Jio Infocomm — Non-refund of security deposit

Address:

Reliance Jio Infocomm Ltd. RK Four Square, Building Number – 4. DLF Cyber City, Phase – 2 Gurgaon - 122002 Haryana

I have subscribed to their services and paid refundable security deposit of INR 4500, now when I was shifting to new place I was told to disconnect the existing connection of Jiofiber as they are not providing services to my new location. They collected everything router and set-up box including wires. Now its been over 5 months that i am chasing for the refund. Everytime they say they will revert in 72 hours, many times I also got calls wherein they apologised for the delay and ensured to process the refund in 14 days. enclosing the communication with the jio customer care. Till date I am not sure about the refund.