Reliance Jio Infocomm — Rs.479/- prepaid recharge successful but recharge not effected

Address:

Reliance Retail Limited, 3rd floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400002, Maharashtra.

I had recharged my jio number[protected] for the 479 rs plan
on 08th of May 2022, in advance before the due date. I did not receive any sms from jio confirming the recharge but the on line receipt showed that the recharge was successful as per receipt received and downloaded . The same is enclosed below.
The debit card transaction id for the payment of rs.479/- is[protected]]. I am unable to make any outgoing calls/ use the internet, etc. in spite of recharging it well in advance. Please resolve immediately.

Repeating the details
Mobile no: [protected]
Date of recharge: 08 May, 2022 02:11 PM
Mode of recharge: through myjio .com and debit card
Amount of recharge: 479 rs .
Bank transaction id:[protected] reference no.BR0007OWH4F7.)

Regards
Supriya Das

Copy of on line receipt

5/8/22, 2:11 PM JIO
https://www.jio.com/selfcare/recharge/status/ 1/1 Payment successful `479.00 Jio number [protected] Plan benefits will reflect in your account shortly Reference number BR0007OWH4F7 Transaction ID[protected] Plan amount `479.00 Payment mode Debit Card Date & time 08 May, 2022 02:11 PM Terms & conditions 1. All payments made are subject to realisation of the same. 2. The payments made by the customer referring this receipt shall under no circumstances be deemed for full & final settlement Regd. office Reliance Retail Limited, 3rd floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400002, Maharashtra. PAN - AABCR1718E, CIN:U01100MH1999PLC120563