Reliance Jio — Money not refund

I purchased jio fiber 100mbps plan on 21 april 2023. I want jio fiber prepaid but jio fiber Engineer give force fully jio fiber postpaid .on 22 april. i decided to disconnect of my jio fiber postpaid plan . All the device are taken from my home on 24 april and jio fiber Engineer say your money refund within 14 days .. but still money not refund 25 day has passed ..