Reliance Trends Complaints & Reviews

Date :20/07/2014 Time : 06:00 PM to 08:00 PM Place : Reliance Trends, DB Mall, Bhopal Hi Sir, i went to your shop and was looking for Smart phones, as i have to purchase one. i was looking for camera quality, suddenly one of your lady staff member came and snatch it from me and put it back. i ask her for explaination, so she say look at it like this. i ignore it and go for other product but i don't know what was problem with her, she again come to me and start intrupting me in very rude way and when i ask her what is your problem she start arguing me, in between other staff member also come and gather me and make very hostile envoirment for me, it was nearly threatening like they are going to beat me. At the same time one staff member GAURAV NAGAR come front to me and ask "do you think it is a museum, if you don't want to purchase something just leave". i ask him, will complaint about it he show me the direction, behaving like he don't care (his behavior like that you cant do anything, i am boss here). He dont stop here, he play one more cheap trick with me, while i was writing complaint against him, he send someone to put a slip on my back, so that when i go out alarm will sound and rest of thing will guard do. i was lucky when the alarm start and guard call me inside. before guard start his interrogation, my friend found the slip on my back and show that to guard (you can find it all in CCTV footage in your store, who play this cheap trick) . i come out with very bad feeling and insulted, in such big brand name i was expecting customer friendly envoirment but got just opposite bullying and tit for tat like behavior. one more thing, i write a complaint in your store complaint register but don't have any acknowledgement receipt or some reference number. they told you will get a phone call but i got nothing till now. i hope you be able to stop such nonsense behavior... waiting for your reply. Regards VIVEK PRATAP

Reliance customer head,
I gave a compliant on dress fault which bought on 05/07/14 purchased at T.Nagar at your great show room, same night i gave a compliant thro' online. Sunday i called & informed the store Mr.boopathy took the same.. Zero response on that day . Next day on 7/7/14 2 to 3 pm i got a call from Mr.Bala - Said he will take care . he told me to send the photo of the dress thro' whats up .. i send till today 2pm afternoon no reply . then i called ask the status he said no photo came.. i have send i can show the proof.. again he ask me to send now i hv send now.. what type of protocal your company handling for the customer complaints ? i am also handling cc with 24 hours . very bad & upset abt your team operation . Reliance is no: 1 you are saying but customer should say this. No response reply thro mail also from your office.. Why no reply to my mail ? Really bad set up ...[protected]@yahoo.com
[protected] / [protected]

Reliance customer head,
I gave a compliant on dress fault which bought on 05/07/14 at T.Nagar at your great show room, same night i gave a compliant thro' online. Sunday i called & informed the store Mr.boopathy took the same.. Zero response on that day . Next day on 7/7/14 -- 2 to 3 pm i got a call from Mr.Bala - Said he will take care . he told me to send the photo of the dress thro' whats up .. i send till today 2pm afternoon no reply . then i called ask the status he said no photo came.. i have send i can show the proof.. again he ask me to send now i hv send now.. what type of protocal your company handling for the customer complaints ? i am also handling cc with 24 hours . very bad & upset abt your team operation . Reliance is no: 1 you are saying but customer should say this. No response reply thro mail also from your office.. Why no reply to my mail ? Really bad set up ...[protected]@yahoo.com
[protected] / [protected]

I kirty bajpai from bilaspur cg. We purchase 2-3 T-shirts for my 2 yr old kid from Reliance trends Rama magnato mall Bilaspur CG 495001 on[protected]. Their itself we tried the t-shirt is was small so we requested to issue a credit note. They issued a credit note of Rs299/- dated [protected]. After 2 days I selected 2-3 shirts and when to the billing desk, due to rain few drops of water has been dropped in the credit note so they refuse to use the credit note and said it was not cleared as the barcode was half rubbed in the note. I was in hurry so I thought to come any another day. Again after 2-3 days I went to the shop and again selected some dresses, went to the billing desk they again refuse to use. I asked why? They told they will not be able to use it. What is my fault if they use poor quality of ink in printing, and asked him any provision in their computer system or any register entry from their you can write barcode manually in the system. He said you are waisting my time. He argued and misbehaved with me. Some Mr manikpuri was their. I told him that I will complaint the issue against him he told me complaint anywhere you want. He doesn’t know how to speak to their customer and gave me silly examples of misuse of credit note. In fact all the staff out there are illiterate they don’t know how to speak to their customer. This is the second time earlier also one staff named Rajesh prajapati was also their he also don’t know how to speak to their customer. It is not a matter of Rs299/- it is the misbehavior of the staff. I complaint the issue to reliance customer care on 4-july-14, after listening the person said it will be resolved within a week. But till date I didn’t received any call . Today i.e on 16-07-14 I gave a call they said we have not received any complaint. Relaince such a Brand name we didn’t expects such a poor service from them. Every month we use to shop from their but after this incidence we have to think. I request to resolve my issue soon. And also request Reliance trends to recruit quality staff (educated) in their branches. Regards Kirty Bajpai Bilaspur [protected] /[protected]@gmail.com

ON 12/07/14 - 7.PM went to your Reliance trends at N.no: 48/14, North Usman Road, T.Nagar, Chennai 17 0and first time i purchased Souchi Kurtas 20 Large size - 1 no. MRP was Rs.1500/- With 20% discount i gave Rs.1200/- Bil no: Ref: C7361 #0104 Time : 19.09.25sec date : 12 JUL 2014. When we came home & saw and it has got a big stiching gap ... Reliance is such a big group & what type of dresses your servicing to customer ??? Very bad... The dress is not Rs.300 or 400/- MRP is Rs.1500/-... Look for immdeate response & Need replacement . Reply [protected]@yahoo.com Mobile : 0-[protected] //[protected]

Me and my husband had been to your shop in bhopal.. ( aaashima mall, ground floor bhopal) where in.. while entering the shop I was suddenly stopped by the security gaurd saying.. I didint understand wat was happening. Then I realized it was because the alarm kept at the entrance of the shop made noise. Some 2 -3 other staffs surrounded mw and started taking my bag and looking inturn. People started gathering around. They asked if v came just now and such. I said we just came to the mall. Then one person said its ok madam and asked me to carryon with my shopping. Again wen I began to move forward, again they made a fuss took my bag and said manager has to see wat is der in the bag. The result of all this is dat v walked out off the shop. Now I need a proper explanation of y this happenend. Otherwise I would give a written compalint to whomwhomsoever it may b concernd and move legally. To u it might luk as a small issue but me being a lady was kind of harrassed by a security gaurd and 2-3 other staffs.. there wer no lady staff. First of all I was just entering the shop and ther is no need for them to b worried about wat is der in my bag. Even if dey wer so much worried dis is not the way . I wwud hav happily given my bag to lady staff or so to examine. Bcause me being a lady has many stuffs in the bag. And the situation should be explained bfore they do anythng. Now me and my husband working in crpf would like to tak sum action.

Dear sir,
We shop from your stores and finally we pay the bills we get a very funny question, have you got a carry bag, sir?We say no, and ask why?
We charge you for the carrybags, that is the answer.
Why, i bought a few thousads and why you chare me something funny amount.
Oh, sir that is the company policy
I said very good, givme a carry bag.
They give me a bag of nice colour and printed very nicely .Reliance trends??????????????????
I refused to take it as asked them to give me a plain bag, simple as that.
Why sir,
I am not your advertiser agent., as i pay you give me a plain bag.
Think about it as am a share holder of the company and i feel ashamed of this sort of experiance and the company should change the policy immediately.
I may take up this matter in the consumer protection court if suitatable action is not taken
I feel we the company is cheating the customer by selling the carry bags and making a very easy way of advertising the companny brand name reliance trends.
Further do you mean to put the customer to carry a sack bag while coming to your shop
Really sorry to note

I was there to make a bill of my shopping goods. Your authority named TEJAS SADANSHIV was talking rudely with customers when I was in the queue as it was my turn to make the bill of my shopping goods. Store Name: Reliance Trends. Address: First Floor Plot No 117 133 City Centre Mall, Lawate Nagar Dharampeth, Untwadi Road, Nashik HO, Nashik - 422001

On 7th July 2013 I have purchased a shirt from Reliance trends, Patiala (Omax mall) center and the size of that shirt was not suiting. Yesterday when I went there to get it exchanged they didn't allow me even when the tags and price cards were attached to the shirt and not tampered because I miss placed the bill. When I requested them to check for the purchase in the database of the computer for verification purposes they directly rejected my request. The product is not useful for me. Please provide some help so that I can replace the shirt.

Today being, 6th July 2014 I purchased 3 items from your store at Bhopal. On 1 item I.E. Fusion tunics (woman's wear) the tag said flat 40% off but at the cash counter the staff gave only 30% off on the MRP. Once we re-checked at home we found out the bill amount has been charged more. After calling at the store, the staff member listened to our complaint and banged the phone without letting us know that how should we get our difference money back. I have attached the photo of the bill and the tag. The staff members should know their work and even know how to talk to the customers.

Dear Sir, I am a regular purchaser of the store since it has been started in my state.My average bill comes in a quarter Rs10000.i think this proves that I am a valued customer for you or not.Anyway My billing amount was near about 6000 against of which i got two free coupons.I mean Rs 500 two coupons.I was told to purchase of 2000rupees to get it redeemed. it was ok for me. Kindly note I work outside the city and I get only sunday to do shopping.Though I got the coupons in last moment I had no time to keep it with me. I was in completely haste. I purchased a jeans worth 1900 and searched a product of near 200 to adjust the amount. Suddenly my eye went over a basket of socks and other things.I grasped one combo packet and got out from the store immediately.But when I saw after one day that is a separate thing I have brought.Though I stay completely busy in my work my father who is a senior citizen went to the store to exchange it.Then Relience executives took the brand name to new height by their remarkable behaviour.Mark the below points 1. merely for few rules security guard didn't hesitate to argue.It was like my father didn't know that when you are going for exchange you have to collect coupon or whatever. 2. he was told to go one corner of the store where manager sits as my father was the artitecure of the building he knows which corner.still he abled to find the man. 3. now manager started his managerial skill .He was blustering and I quote " YOU COME TOMMORROW WE CANT DO IT TODAY BECAUSE LINE IS NOT THERE." I dont know about which line he was telling to my father. 4. My father told him what he will do because he has come from Bhubaneswar and 30km away from the cuttack store. Then manager said and I quote " THEN YOU GO TO BHUBANESWAR STORE AND EXCHANGE IT.. My point is 1.is this looking good to behave like nonsense to senior person and is is happening by relience executives. 2.Refund policy says products can be exchanged from same store only. By knowing this how manager told to go bhubaneswar. #.Why he couldnt get it done on the same day where it has not been written any where that exchange happens in particular time. I need answer of these questions . and have patience to watch my action if you keep quite after reading the mail. Hope to listen good from you.

I bought a Peter England shirt from Reliance trendz showroom located at Jubilee Hills, Hyderabad. The shirt got torn on collar as the stitching came out along with the cloth. I am very disappointed with trendz being such a big name. Plz I need a reply asap

i have purchased clothes on18/5/14 for rs-10717/ from your store at sector-8 rohini. i was given 3000 rs/ gift coupon and was told that i can redeem them during 115/6 to 30/6 . i can purchase clothes for 3000/ rs without paying anything extra. now on visiting your store on sunday(22/6/14) i was told that i have to shop for double to redeem these coupons. i feel cheated by this. to redeem 3000/ i have to purchase for 6000(rather 8000 effective). so i have to cough-up 4000/ extra and have to purchase extra clothes whwther required or not. this may be marketing gimmick for you but for me this is cheating and breach of trust between two o[censored]s. i hope you would help me sort out this mess. Dr. Naresh Kumar Jain, rohini nd [protected]@yahoo.co.in [protected]

Dear sir/madam I will got a 16 numbers of gift voucher from reliance trends bangalore. I have claimed all 16 gift vouchers at reliance trends chennai. But they checked and said the vouchers are inactive. Voucher number is - [protected]. Could you check the status of all vouchers and let me know. Thank you Regards, Rajesh Kumar.K

i am a regular customer of Reliance and even my whole family is, who buys most of the products as well as clothing material from there 'but we were quite disheartened when a security guard came to the first floor while me n my wife were there and being educated persons we knew only 15 mins were left to close the store as we heard the announcement a minute back but he talked to us in a very rude manner even with my wife also as he is approaching to each and individual customer to convey them in a very rude mannner to get hurry as store is going to close and which meant that we should leave the store that very moment .It was not only insulting but annoying .sorry to say but Reliace Trends is a family store and its my request families should feel safe and secure rather than get insulted, This incident has created a poor image of reliance trends in our mind. you will loose your customer base if such type of security guards will be working there.i want u to take a strict action against him so that this should not happen with any other customer. Date of Visit : 14-June-2014 Time of Visit : 09:15 PM Store : Reliance Trends, Lajpat nagar, Jalandhar, Punjab. Regards. Vishal Thakur [protected]@rediffmail.com [protected]

I purchased a new kurti of Brand Avassa for Rs 699 from new arrival on Saturday 7th Jun'14. I wore it only once and I washed it as per instructions given on label of the Kurti. Instructions mentioned on label was to wash the garment in cold water with mild detergent. I just soak it in a bucket in normal water and took it out and was surpris
ed to see the maroon colour of the lace went and got spread on the kurti. Company should mentioned on the label if it was to wash in dry cleaning for first time but nothing was mention. I want reply from your side as I want to get replacement of my kurti. Please do not keep such low quality garment for high price.

I with my daughter had gone shopping to Reliance Trends, Victoria Mall, Shimpoli Road, Borivali(W). After Shopping under Cash Memo No.uo1100mh1999plc120563 dated 2/6/14 for Rs.4018/14 when we were coming out after payment the buzzer started beeping. Since my daughter was wearing a imported jeans which she had purchased from Dubai it is absurd on reliance part for having an outdated system where it`s buzzer is beeping for wearing a imported jeans. Afterwards she had to unnecessarily undergo frisking from your security staff. This behavior by one of the topmost Reliance co. is condemned by us. Tejashree Puthran Mob:-[protected]

MY BILL STATEMENT NO----- C1384 #0036 MY PURCHASED DATE----- 17.05.2014 ( 17TH MAY 2014) MY PURCHASED TIME----- 8:42:55PM PURCHASED FROM -----RELIANCE TRENDS ( RELIANCE TRENDS, RELIANCE RETAIL LIMITED, FORMERLY RELIANCE FRESH LIMITED, 74/68 KALNA ROAD, OPPOSITE OF BURDWAN HEAD POST OFFICE, NEAR CURZON GATE, BURDWAN-713101, BURDWAN DISTRICT, BURDWAN TOWN, WESTBENGAL, INDIA, STORE CONTACT NUMBER[protected], CIN NO - U01100MH1999PLC120563 ) TO RELIANCE TRENDS CUSTOMER CARE JANAKPURI, NEW DELHI DISTRICT DELHI INDIA-110058 I AM MISS PUJA CHANDA..I PURCHASED SOME CLOTH PRODUCTS (5 KURTAS), PURCHASED AMOUNT OF 2596.02/-, FROM RELIANCE TRENDS (ADDRESS----RELIANCE TRENDS, 74/68 KALNA ROAD, OPPOSITE BURDWAN HEAD POST OFFICE, NEAR CURZON GATE, BURDWAN-713101, CIN N0: U01100MH1999PLC120563, BURDWAN TOWN, BURDWAN DISTRICT, WESTBENGAL, INDIA, PHONE NUMBER[protected] ON 17TH MAY 2014(17/05/2014), AT 8:42:55PM .MY BILL STATEMENT NUMBER ON 17TH MAY 2014 IS ---CI384 #0036 .I HAVE PURCHASED THROUGH MY AXIS BANK INTERNATIONAL DEBIT CARD (VISA) ON THAT ABOVE MENTIONED DAY FROM ABOVE MENTIONED RELIANCE TRENDS BRANCH. BUT EXTRA AMOUNT VALUE Rs.2596.02/- HAS BEEN CUT OFF AS TWICE ON BEHALF OF RELIANCE TRENDS BURDWAN AND ON THE BASIS OF SAME PURCHASED AMOUNT Rs.2596.02/- OF BILL STATEMENT NUMBER C1384 #0036, FROM MY AXIS BANK ACCOUNT NUMBER - [protected], AS I HAVE PURCHASED THE PRODUCTS FROM RELIANCE TRENDS BURDWAN BY USING MY AXIS BANK INTERNATIONAL DEBIT CARD (VISA) ON 17TH MAY 2014 AT 8:42:55PM . THEREFORE I WANT TO CLAIM FOR THAT EXTRA CUT OFF MONEY VALUE Rs.2596.02/- ON THE BASIS OF PURCHASED BILL STATEMENT OF 17TH MAY 2014 FROM RELIANCE TRENDS BURDWAN. CONSIDERING THIS COMPLAINT, SOLVE THIS AS EARLY AS POSSIBLE.

Dear Sir, I am Sarju Patel, residing at Rajkot. I purchased chapal on 3rd April from Reliance Tredns andheri Mumbai stores. Within 20 days chapal's outer rexin is completely torn and distorted. I request to replace this or give me credit note so that I can buy another. In our city we donot have reliance trends but we do have reliance footprint. Please guide what to do. Sarju patel M [protected] [protected] Rajkot [protected]@gmail.com

Not happy with the behaviour of the staffs. They said me in a rough manner. we purchased a shirt on 16.5.14 at around 8.30 pm.which was gifted by our friend.They have taken a large size shirt, & the money receipt was taken by our friend who are staying in ORISSA . on the next day at 5 pm i went to reliance to take the same shirt of small size without the receipt, but the price tag, company tag everything was there and i requested them to check the bar code also, but said me in a very rude manner, which i felt very bad. vizianagram is a very small town, and hardly 10-20 customers are purchasing anything in a whole day. so it's so easy for them to check the barcode with their bill but they didn't listened at all and talked badly.