[Resolved]  Renault — AMT-Gear Shifts from 4 to 1 automatically

Address:

560076

I have purchased Renault Duster on 26/08/2016 from Trident Auto Enterprises Private Limited, Hosur Road Bangalore - 560068. Please find the Vehicle details mentioned below.

Model : DUSTER Renault Duster AMT RXZ dCi - 110 PS
Reg No : KA01MN8098
VIN : MEEHSRCFKG6002526
KMS : 1412
Engine# : E012966

On 4th of February, I was on a high way travelling with my family and i was over taking a vehicle. I was constantly pressing the accelerator but the gear shifted from 4th to 1st and vehicle slowed down. It kept happening throughout the trip. It was a very dangerous experience for me and my family.

Today morning i.e 6th of February, a guy from service center(Duster, Silk Board) came to our house at around 11 o clock, in the evening I got a message to come and pick up the vehicle from the service center and it was mentioned in the message job estimate amount is Rs0.00

When I went to the service station, they informed me that the issue is due to the impure fuel (water mixed). I at that point believed them and signed the paper. Once at home we discussed with one of our mechanic friend and we realized that fuel was filled 5 days back. So if it was due to the water issue should have occurred 5 days ago.

Few pointer:
1. Vehicle should have stopped immediately if water was mixed in the fuel and we happily travelled for around 400 KM's from Udupi to Bangalore.
2. When my wife spoke to the service center guy Mr Santosh asking explanation, he started threatening that he would void the guaranty for all the engine parts so that if any problem occurs in future we can not claim it.
3. I need immediate action will be taken or else legal action will be taken from our end.