[Resolved]  Renault — Bad Experience in taking car delivery because of the dealer - Arka Renault

Address: Begumpet, Hyderabad

We've approached a different dealer earlier and paid booking amount, loan also got approved with the details of the earlier dealer. However, we've shifted to Arka Renault, Begumpet, Hyderabad as they've promised us to get the delivery of the vehicle soon. We did this because we've sold our old car and were waiting for the new one for almost a month. They've even forced us to buy insurance through them, which was double the amount than the quote we've got from another provider. Delivery was delayed by 4 days and when the delivery date arrived, they've just kept us waiting until the late evening without any proper communication and they didn't send the insurance copy to our banker at the earliest just to further delay the process. We've also exclusively asked them to speed up the process and when the delivery finally happened today (28/04), they didn't have enough petrol filled in the vehicle to travel 4 kms. This behavior of them have ruined the car delivery experience and also caused trauma to us. So, can you please help us get a complaint registered against them?.
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Jun 13, 2022
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
May 11, 2022
Renault Customer Care's response
Dear Customer (Qaadeer23),

Please share your contact detail via private message with us so we can assist you regarding the same.
Verified Support
May 13, 2022
Renault Customer Care's response
Dear Customer (Qaadeer23),

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.
 
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Dear Customer (Qtovaadeer23),

Please share your contact detail via private message with us so we can assist you regarding the same.

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