Renault — Change of wheel during service

Address: New Delhi, Delhi

I am owner of Vehicle number DL 8 CZ 6062 model Duster by Renault. My vehicle has been serviced regularly at Renault service Delhi West. All the wheel balancing and alignments and other works have been done at this service centre only. Recently my Vehicle’s tyre got punctured and the mechanic told me that the tyre has a tube which has many previous punctures. This was a shock to me as my vehicle has tubeless tyres and I have never fitted any tube in any of the tyres. It seems that my wheel/tyre was changed during one of the visits to the service centre. I had personally visited the service centre on 25th January, 2015 and lodged a verbal complaint in this regard. After that a mail has also been sent to them . but no action has been taken. I request you to look into the matter and take adequate action so that I can get my vehicle’s original wheel back. Pankaj Malik [protected]