[Resolved]  Renault — clutch

Address:560029

Hello

I need explanation of vehicle amt clutch durability.

Firstly your dealer confirmed me that this new version vehicle is low cost in maintenance and foremost i preferably asked them about the clutch they confirmed me it comes 45- 50k kms.

Please help me and note my below concerns..

1. It gives only 10000kms?. (Starts shuttering on 5000kms). Its not a overloaded vehicle like truck.
2. Now your service team says amt vehicles are having same problem and it is wear and tear, we cannot help you.
3. It affecting me the driving comfort.
4. Actual i drive vehicle +/- 10000kms every 4months max, in this case do you think that i should bare rs. 70-80 thousand. What for?
5. We buy executive vehicle for luxury life style but here looks like digging of my life
6. If i think on all above concern worrying, why i chosen this vehicle, i could have bought bmw or benz or audi its more cheaper than duster (On service concern).
7. When i started questioning, now your service team manager mr. Sunil (Renault trident, mysore road) is started acting by saying don't threaten us, what the hell is this? Its a fear of spending lakhs of my hard-earn money... I have a rights to question you.

Kindly keep all the above concern of mine and get back to me, if you are not concern for this please get me the details of your higher authority so that i can talk to them.

Kindly do the needful and oblige.

Thanks and regards

Srikanth n
Was this information helpful?
No (0)
Yes (0)
Dec 31, 2018
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2018
Renault Customer Care's response
Dear Srikanth,

We do not want you to feel this way about us. Kindly allow us some time to escalate the matter to the concerned team. We'll get in touch with you for further assistance.
Verified Support
Nov 24, 2018
Renault Customer Care's response
Dear Srikanth,

We understand that our team is in touch with you and assisting you in this regard.
Nov 26, 2018
Updated by SrikanthNarayanappa
Hello their,

As i complained above again repeatedly get the same mail from the service team, please find below the mail copy...

Regarding your Duster vehcile Ref #[protected]
Inbox
x

SUNIL.
12:16 PM (46 minutes ago)
to me, customer

Dear Mr Srikanth,



As we had already informed you in our previous communications that clutch is a wear and tear part and we cannot assure you of its durability as it depends on driving and usage conditions.

Considering your apprehension, the clutch repairs were done free of cost. And the vehicle is ready from 8th August 2018 and was also duly informed to you to collect the same.

Delay in taking vehicle delivery is from your side and is clear in our previous mails also.

I would like to inform you that there is nothing more we could do to help you in this regard.

You can let us know of your convenient time to take vehicle delivery and we will arrange for it.



Regards,



Sunil

Manager – Service

[protected]

Note: he is mentioning again that clutch is a wear and tear part and we cannot assure you of its durability as it depends on driving and usage conditions. YOU MEAN THAT I DONT KNOW HOW TO DRIVE VEHICLE?
Nov 26, 2018
Updated by SrikanthNarayanappa
AND PLEASE NOTE THE MANAGER OF RENAULT SERVICE, MYSORE ROAD BRANCH... IS SENDING ME REPEATEDLY THE SAME MAILS TO ESCAPE WITH THIS ISSUES..
Verified Support
Nov 26, 2018
Renault Customer Care's response
Dear Srikanth,

We are checking with the team regarding this issue. Kindly allow us some time and we'll update you soon on the same.
Verified Support
Nov 27, 2018
Renault Customer Care's response
Dear Srikanth,

We understand that our team has contacted you and have extended the necessary support in this regard. For further assistance, you may get in touch with your nearest dealership or contact us at[protected].
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Renault
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    81%
    Complaints
    1529
    Pending
    200
    Resolved
    1189
    Renault Address
    ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai, Tamil Nadu, India - 600017
    View all Renault contact information