[Resolved] Renault — Dealer in agra

Rich S

from Bilari, Uttar Pradesh

Address:	Agra, Uttar Pradesh, 282002
Website:	Www.renault.co.in

Dear Team,
I bought Renault Duster Adventure model from dealer at Agra on April 28, 2017. It is highly annoying that the irresponsible staff of the dealer/company did not link the car number due to their negligence.
Now I have to suffer heavily both mentally and financial because of their irresponsible behavior. Please look into the matter urgently or else arrange for a Full refund of thecar amount.

Regards,
Vaibhav Das
M [protected]

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Jun 24, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

May 24, 2017

Renault Customer Care's response Dear Rich S,

Please refer to the private message for the future update on your concern.

May 24, 2017

Updated by Rich S Dear Team,

It is further disgusting to note that Renault India has not responded to the complaint lodged yesterday via complain Id 1578622. They have simply stated "refer private message for future reply" when NO private message was sent to me.
I am unable to understand why a renowned company as Renault is supporting a fraudulent dealer.
Vimal Car Agra has not linked the car number that RTO had assigned to us. And now they are trying to hide away and not replying properly to any of our queries.
This is causing us unwanted physical, mental and financial loss.
We demand that the dealership of this dealer be withdrawn with immediate effect and the original number be re instated and provided to us.
Hope Renault intervenes urgently and resolves the matter before we go to any further escalations or action.

Regards

May 24, 2017

Updated by Rich S Dear Team,

Your private message has been responded to. Please check and respond urgently.