Comments
Hello Mr. Reddy,
Your referred concern has been thoroughly evaluated by our team and our investigation reveals that the bill of 97000/- INR spent towards the accidental repair on vehicle body repairs & nowhere the same relates to the engine damages, for which the vehicle has reported to dealership in the month of Jan 2015. However we also observed there were repairs performed in the vehicle by outside service centres/local garage and periodic scheduled maintenance is not adhered as per warranty policy.
The engine damages/repairs are primarily due to non- adherence of periodic maintenance schedule/services in our authorised service centres due to which the repairs cannot be extended under the purview of warranty. Our team has also shared a detailed mail to your email ID on this regard.
Regards,
Renault India.
Your referred concern has been thoroughly evaluated by our team and our investigation reveals that the bill of 97000/- INR spent towards the accidental repair on vehicle body repairs & nowhere the same relates to the engine damages, for which the vehicle has reported to dealership in the month of Jan 2015. However we also observed there were repairs performed in the vehicle by outside service centres/local garage and periodic scheduled maintenance is not adhered as per warranty policy.
The engine damages/repairs are primarily due to non- adherence of periodic maintenance schedule/services in our authorised service centres due to which the repairs cannot be extended under the purview of warranty. Our team has also shared a detailed mail to your email ID on this regard.
Regards,
Renault India.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
81%
Complaints
1531
Pending
200
Resolved
1189
ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai, Tamil Nadu, India - 600017
Please share your contact details so that we can get in touch with you and assist you further.
Regards,
Renault India.