[Resolved]  Renault — fraud in cancellation of booking and refund amount

Dec 13, 2017

Updated by [email protected] Sir/Madam,

This is to inform you that after I reported this complaint against fraud in cancellation refund money. A lady from Kolkata, West Bengal (South Branch) Renault Office called my father and extremely misbehave and threatened that why we lodged this complaint? My father gave a cheque on 30th November evening after 6 pm and the very next day we called the representative Saquir Khan and cancelled the booking on morning first hour. How the billing happened ? Instead of being apologetic now my father is getting rude and threat call. Another horrible incident happened, One person called my father in evening with Phone number : [protected] and told that they are ready to refund and asked my father to share My father's Debit Card / Credit Card number . This is definitely a scam call but how they got my father's contact number ? As per your rules and regulations all refund payments will be done in cheque. That person also asked my father to share my creadit/debit numbers if he is not using any? And this harassment continued . I am requesting you to look in this matter urgently.

Thanks & Regards,
Tanaya Datta.

Dec 14, 2017

Updated by [email protected] Today I received one email from Kolkata South Branch stating that the car was billed on their DMS System. How the car was billed on DMS System before receiving the money. This implies that the car was billed after we cancelled it. IS the DMS System an electronic system? If yes, then I want to know the time of billing.

My father gave the cheque to the representative Mr. Saquir Khan on 30th November in evening around 6 pm and on next day 1 December at 8 am in morning we informed him to cancel the booking. As per my knowledge your office was closed at 5 pm in evening. How this billing was completed? Show us what time on your DMS System you billed it ? Did you billed it after we informed that person to cancel the booking? Within one night after closing your office and next day before opening your office how did you do the billing. That means the billing was done after we requested to cancel. If you want to keep that Rs. 10000 by fraud, you are welcome do so but accept it. This is impossible scenario as per my calculations. But you are forcefully doing it as that representative (Saquir Khan) also shouted on my father saying Rs. 10000 will be deducted (though by that time at 8 am it was not at all possible) when we wanted to cancel the booking. This is the kind of professionalism we received. Good luck with your fraudulent business.

Thanks & Regards,
Tanaya Datta.

Dec 15, 2017

Updated by [email protected] Today I received another email with Invoice details from their system.

The invoice will be valid if the cheque is cleared from bank. The invoice shows the date and time as 30th Novemeber, 18:57 . That representative Akram collected the cheque of Rs. 10, 000 from my father after 6 pm on 30th November and he went back to office from Central Kolkata to South Branch Kolkata within 45 minutes in rush office hours and did the billing . I was just wondering What kind of transportation he availed because from central kolkata to Mominpur South is really far and takes more than an hour in rush hours. Also as per my knowledge, the offices were closed by 5 pm. Just wondering why it was that rush to do it that evening as the cheque needed to be cleared from bank and the bank was closed too that day. I have another question is this mentioned in your terms and conditions that Rs.10000 will be deducted for cancellation.

If this invoice was already present there from 30th November, when my father went to the branch in person last week to meet the Branch Manager why that sales person Akram shouted at him, misbehaved and sent him back and did not let him talk to the Manager. Why he did not show my father this invoice that day. Why he called my father "A liar" ? And adamantly told him this is what they decided and it will be deducted no matter what, nothing can be done. If you are able to show the invoice now, why they could not show the invoice that day? Isn't it little unusual ?

Thanks & Regards,
Tanaya Datta.

Dec 15, 2017

Updated by [email protected] Also The invoice does not have my father's PAN number . How a billing can be done for 5 lacks rupees car without PAN number ?