[Resolved] Renault — fuel injectors - tardy service

Sam Thodeti

from Nellore, Andhra Pradesh

Address:

Nellore, Andhra Pradesh, 524003

I purchased a Renault Duster AWD from Aruna Motors Nellore and after two years the car developed some issues with the fuel injectors which i have come to know later. Initially while driving the car used to shudder and two error lights came up. Immediately i took the vehicle to the above mentioned service centre . They took in the vehiche and a day later returned it saying that all is fine. The same thing happened twice and i went back again and same thing happened. Finally the errors came up and wouldnt go back unlike before. Now when i took the car to the service centre they stated that its an issue with the fuel injectors and one of them neeeds replacing. This is a scam . When i took in the car during the warranty period they just sent me back and now they took up the issue and are charging me Rs 27000/-. This is the worst experience ever. I have had two Honda cars before and never have I exoerienced something of this sort.

Contact: Samprakash Thodeti
[protected]

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Sep 12, 2018

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

Renault Customer Care's response Dear Samprakash Thodeti,

Kindly allow us some time to escalate the matter to the concerned team. We'll get in touch with you for further assistance.

Verified Support

Aug 10, 2018

Renault Customer Care's response Dear Samprakash Thodeti,

We understand that our team is in touch with you and assisting you in this regard.

Verified Support

Aug 12, 2018

Renault Customer Care's response Dear Samprakash Thodeti,

We understand that our team had already contacted you and shared clarification with regards to warranty terms & conditions. We request you to kindly get in touch with the dealership for further assistance in this regard.