[Resolved] Renault — Gearbox problem

sriram_akella

from Chennai, Tamil Nadu

Jul 10, 2016

Address: Hyderabad, Andhra Pradesh, 500104

I got a renault duster (85 hp model top of line) from sri sri sri renault in hyderabad. since the second service, i was having problems with the gears. sometimes the gear would not change from 1st to 2nd or 2nd to 3rd.

They tried adjusting the clutch, changed the gear lever, oil, worked on the clutch master, etc etc. still the problem is there.

The vehicle has been only serviced by srisrisrirenault service. it is been 2 years and almost 35, 000kms and the problem persists.

I have a backup camera installed by renault with the display for the camera which comes up in the rear view camera. since the first service had a complaint that the display has lines which is still present. i was told they ordered a replacement, but the replacement was not working and later told that model is discontinued.

The gear problem is seen when we try to put the vehicle in reverse gear also.

Thank you,
Sriram akella
Riram. [protected]@gmail.com
[protected]

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Jan 21, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Dec 19, 2016

Updated by sriram_akella HI Renault,

AS part of the fix for the gearbox, the changed the gear lever rod and the vehicle was fine for 4 months. Now the problem is seen again since November. As for the faulty display for the rear view camera it is still not fixed.

Can you please make sure the problem is understood first and then fixed. I see other users also complaining of similar gear box issues. Please check with and attend ASAP.

I am at a point where I am about to give up on Renault vehicles altogether.

Thanks,
Sriram Akella
[protected]

Verified Support

Dec 20, 2016

Renault Customer Care's response Thank you for sharing the details. Our team shall get in touch with you shortly to assist you regarding your concern.

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Comments

sriram_akella

from Chennai, Tamil Nadu

Jul 10, 2016

Forgot to Add one more thing, the SAT NaV went bad and I was told will have to be replaced. They ordered a new One and hopefully that will work better.

thanks,
Sriram

Renault Customer Care

from Mumbai, Maharashtra

Jul 11, 2016

Verified Support

Hi Sriram, thank you for reaching us our team shall connect you shortly.

Renault Customer Care

from Mumbai, Maharashtra

Jul 15, 2016

Verified Support

Hello Sriram, we understand from our dealership that the vehicle has been delivered to your complete satisfaction, post necessary rectifications. In case of any support required please feel free to contact us at[protected]

sriram_akella's [Complaint's author] reply, Dec 20, 2016

HI Renault,

AS part of the fix for the gearbox, the changed the gear lever rod and the vehicle was fine for 4 months. Now the problem is seen again since November. As for the faulty display for the rear view camera it is still not fixed.

Can you please make sure the problem is understood first and then fixed. I see other users also complaining of similar gear box issues. Please check with and attend ASAP.

I am at a point where I am about to give up on Renault vehicles altogether.

Thanks,
Sriram Akella
965278576