[Resolved]  Renault — inefficient customer service

Address:

Bangalore, Karnataka, 560068

Hello team,

I had initially done a booking of kwid in november 2017. Documents were forwarded to check for best loan offers but the sales never followed up for months to inform if there was any good offers.

Finally, in may 2018 on the 6th, i decided to revoke my booking and met the sales person @ trident renault showroom, near silk board junction, bengaluru.

I had issued a cancelled check and i was told by the sales person (Mr chandrashekhar) that the cancellation will be processed within a few days.

There was no follow up again. After a gap of 7 days, when contacted the person, i was informed the delay happened due to karnataka elections (Its not a curfew) and it will be processed within the third week.

Today, again i followed up and now it was pending due to some authorization. What kind of customer service is this??

Review: not efficient follow up, customers are not updated in a timely manner. Customer service representatives at the showroom does not seem to be worried to make good rapport with the customers.