[Resolved]  Renault — Kwid car

Address:

Bhilwara, Rajasthan, 311001

Dear Sir,
I purchased Renault Kwid RXT model 26/04/2016 from Bhilwara Dealer Nirmal Cars private limited Bhilwara, for which would like to submit following
1. I purchased the car instead of Maruti evethough I know that model is new but company is very old and will give services to customer up to highest level.
2. This is my first car of life. Same is being purchased to serve my old age father who can’t talk without walker. My father has to visit frequently Hospital for treatment.
3. My vehicle mate with accident at Bhilwara on 09/07/2016 only run after 451 KM. Dealer person visited and instructed me that service is not available at Bhilwara so same is being sent to Ajmer. The shifting arrangement made by company through crane.
4. All Insurance claim related formalities done at Ajmer By Nirmal cars Ajmer. But still my vehicle stands at Ajmer in incomplete condition.
5. As per discussion with Sh. Ujjwal Shrivastva (Renault) vide complain no.[protected] that only Gasket Engine is damaged. Only One part is damaged and company insisted me to change the engine at my cost which is unreasonable on customer part .
6. As per dealer this problem is related to Insurance Surveyor and Insurance company. The Engine damage has not been included in the quotation made by the dealer. Look into your reputation in the market Kindly intervene in the matter so that same can resolved on either insurance company or Renault cars private Limited and vehicle could complete within week for which I shall be grateful for you.
7. My vehicle no. is RJ06CC5748 engine no.E046548 and Chs no. MEEBBA005G4351398.

I dont understood that Gasket engine (head Gasket) is very common part in engine accessories which could not arrange by company / dealer in more than 2 months. I think it is not difficult to arrange by company.

Please note that I purched the vehicle on finance. Presentli I also pay Instalment as well as taxi charges for my father to visit hospital on a reguler way. Try to understand my problem and please arrnge to complete my car at the earliest which shall helpful to maintain the reputation of company

Regards

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