[Resolved] Renault — kwid climber fog lamp housing

ManiKantaKumar Avvaru

from Mumbai, Maharashtra

Sep 1, 2017

Address: Chennai, Tamil Nadu, 600004

Website: www. renault .co.in

One of the worst and pathetic service provider in the country i can say. Its been 2 months since have raised the concern about fog lamp housing. No body bothered about my concern and have been keep on calling and keep on telling to customer care people, surprise to see nothing has moved so far.

If the spare parts / accessories are not available with renault then where customer has to go for buying accessories and where is the sanctity on their service and commitments.

For sake of 1000 /- fog lamp housing, they asked us to replace entire bumper which costs about 13000 / -.. I dont think it does make any sense

Vrsh. [protected]@gmail.com

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Oct 6, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Sep 01, 2017

Updated by ManiKantaKumar Avvaru I need to someone from Renault ( CSM ) to speak with me before resolving or closing this issue. Chennai renault office never respond on phone calls.

Sep 01, 2017

Updated by ManiKantaKumar Avvaru You can reach me on +91-[protected]

Verified Support

Sep 02, 2017

Renault Customer Care's response Dear Customer (ManiKantaKumar Avvaru),

We do not want you to feel this way about us. Kindly allow us some time to escalate the matter to the concerned team. We'll get in touch with you with an update.

Verified Support

Sep 02, 2017

Renault Customer Care's response Dear Customer (ManiKantaKumar Avvaru),

We understand that our concerned team had contacted you and shared detailed clarification with regards to warranty terms & conditions. Further, the required repair work shall be carried out under paid basis. For further assistance, please get in touch with the Dealership directly.

Sep 04, 2017

Updated by ManiKantaKumar Avvaru This issue is been pending from last two months and can someone tell me when did you give a call to me and what did u explained to me .. haven't received any call from anyone in last two days.

I am ready to pay whatever the charges for "Fog lamp housing " i never said that wont pay single penny . please re read the concern and respond accordingly..

Verified Support

Sep 05, 2017

Renault Customer Care's response Dear Customer (ManiKantaKumar Avvaru),

We've notified this to our team. Please allow us some time to get back to you.

Sep 05, 2017

Updated by ManiKantaKumar Avvaru I dont know how much will you to take to respond. Its been two months since i have raised the concern if you required you may check the details with your customer care team for date of complaint registered. Company like renault i dont think it will required 2 to 3 months to resolve customer complaints.

Sep 05, 2017

Updated by ManiKantaKumar Avvaru I dont know how much time will you to take to respond. Its been two months since i have raised the concern if you required you may check with your customer care team for date of complaint registered. Company like Renault i dont think it will required 2 to 3 months to resolve customer complaints.

Sep 06, 2017

Updated by ManiKantaKumar Avvaru Can someone tell me how many years will you require to respond on my query. Its been two months since have raised the concern. Can any customer wait 2 months for complaint resolution.

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Comments

Vineel prem sai

Jan 11, 2022

I have the same missing part but unable to find anywhere if asked in the showroom they are asking for whole replacement of bumper no proper response in any of the showrooms in Chennai

Parveen - HR 26EG0776

Feb 2, 2023

Hi Renault team - I'm also facing same problem, where NRC motor (Atul kataria chowk) Gurugram dealer is asking same to replace complete bumper.
where we can see properly the provision is there is install this part separately as hole is there to put fog lamp cover.

Please help me to resolve this issue.