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[Resolved]  Renault — Poor Service and No Product/Spare parts Availability

Address: Renault Unnati Chinchwad,Pune

I Bought Renault kiger in March 2021. Recently there was an accident with an Auto and the left front of the vehicle got damaged . It was not a major accident but the service center representative told me that they will replace Bumper, head light and some other minor fixes. It was September 5th when vehicle transferred to Pune(Renault Chinchwad) Service Center and then insurance got approved on September 6th. I got to know that they have placed the order for spare parts on September 7th and it is coming from Chennai. Now it's been more than 2 weeks and still my car is in service center .Today I got to know that some parts has come and still some are missing from Order.
Now this is totally disappointing. Such an irresponsible work being done by Renault and its Service centers. By this time I am totally tired of this .

If I would have considered all the points before buying Renault car, I would get to know this kind of service from Renault and their service centers and never ever have considered to buy Renault. Even in future i will never suggest anyone to buy Renault vehicles due to this poor service management.

I want to request Renault to look into this and do needful because I can't leave my car in service center for lifetime and keep waiting.
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Oct 28, 2021
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Sep 20, 2021
Updated by Nishuk27 Here are some images

Verified Support
Sep 21, 2021
Renault Customer Care's response Dear Customer (Nishuk27),

Please share your contact detail via private message with us so we can assist you regarding the same.
Verified Support
Sep 22, 2021
Renault Customer Care's response Dear Customer (Nishuk27),

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.
Sep 22, 2021
Updated by Nishuk27 Hi Renault Team,

This is my contact no: [protected]
Verified Support
Sep 23, 2021
Renault Customer Care's response Dear Customer (Nishuk27),

Thanks for sharing your detail. Your issue is being forwarded to the concerned team. Please allow us some time to look into this for you.
 
4 Comments

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Comments

Hi Renault Team,

This is my contact number: [protected].
Reply
Dear Customer (Nishuk27),

As checked, we understand that our team got in touch with you for your mentioned concern and extended necessary support in this regard. In case of any issue, you may get in touch with your nearest dealership or contact us at[protected].
Reply
same problem with my Renault Triber,
now i am waiting for my car repair from 4 month but still no luck .
service center giving me excuse every time like renault triber repair parts not available.
this company launched this car last year and now part not available???
Reply
Renault Customer Care's response, Oct 10, 2021
Verified Support
Dear Customer (Uddhab Pramanik),

We haven’t heard from you. Kindly help us with your contact number via private message so our team can reach out to you.
Dear Customer (Uddhab Pramanik),

Please share your contact detail via private message with us so we can assist you regarding the same.
Reply

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