[Resolved]  Renault — Product issues from day 1 of purchase

Address: kattupakkam, chennai

Vehicle: Renault Kwid
Model: RXT
Purchase made on 16.10.20

Ms. KUN CAPITAL RENAULT SHOWROOM, KATTUPAKKAM, Chennai.

Complaint date: 17.10.20

1. Water droplets in the headlight. (left side)
2. Ac _ (inlet air/outlet air knob)
3. rear door is not working from inside

Problems faced
Mr. ARUN KUMAR who is the salesperson, who was communicated well before the payment initiation started. after all the process completed he is not even picking up the call... After communication given to customer care, he came to my line with a horrible tone in his voice.

I have talked to more than 5 to 6 people from the showroom regarding the same issue but still, there is no answer. the only answer I get is "will check and come back to you" no response until I callback them later on.

So, Is this the procedure?? customer have to follow for the concern?? even though what is the result??

spare availability: have to check
duration: have to check
Service slot: have to confirm

from morning 10 am till the end of the day I'm waiting for the answer. I didn't get the answer to the above questions bcoz still, they are checking

Action required:

My request is that, I cant take many permissions from my office, so I need to be resolved my all issues on the same day ( date you have to confirm)

RESOLUTION:

PICKUP & DROP must be taken care of by the KUN Renault and service to be done without any charge.

Note:
I am totally dissatisfied with your service Ms. KUN CAPITAL RENAULT SHOWROOM, KATTUPAKKAM, Chennai.
I request you personally as a customer, please follow your promises. unless please don't give fake promises.