Oct 22, 2017
Complaint marked as Resolved Hello friends
I bought a Renault Duster AMT RXL in May, 2016. Love the car for its handling, drive quality and road presence but 1 major problem and few minor annoyances. I expect more for something worth 15lacs on-road. After 6000 kms i started noticing shuddering/stuttering at low speeds (1st & reverse gears). This shuddering/stuttering results in dramatic vibrations and jerks at speeds just above 5km/hr.. After multiple visits to Renault service station and few basic trouble shooting performed on the car, the problem did not go away and it had become strenuous to drive in the city. So after 6000kms and multiple visits to the ST they replaced the Clutch kit, Crankshaft Seal and Clutch Fluid. So the issue was fixed and i was satisfied with results - no more shuddering and I am pleased with the service, professionalism of the Trident Renault Service centre at Indiranagar, Bangalore - in particular Mr.Manohar who was talking to Renault India to fix this issue (manufacturing Defect). Also, it was covered under warranty(obviously) so I had to pay Rs.0. The shuddering had disappeared.All was good - enjoyed few long drives without a hiccup... Until a month ago. The car has clocked 14000kms and the shuddering is back!!! it creeps(amt feature) then shudders/vibrates/jerks around vigorously.. The same problem we had at 6000 kms is back at 14000kms.. Seems like a trend. The replaced parts hold on for about 6000 kms and then go bust. Very disappointed with this issue.. I have taken it back to the service station and the guys did some basic check ups(same as last time).They have suggested i step on the accelerator and build speed where the shuddering is gone. But, how is that possible in todays traffic in Bangalore. Its pretty much bumper to bumper traffic from my home to my workplace in whitefield. I am distressed by the fact that this is a defected car or engine/amt gearbox problem or a faulty clutch system. I will monitor the vehicle in the next few days and surely return to the service station to get this fixed. Renault India, please take note. This needs to be sorted ASAP.
Other annoyances are the interiors - pathetic and cheap materials shows by the constant creaking sounds from the dashboard. The car is so smooth over potholes and the worst of roads - its a joy to drive even on the worst roads in Bangalore, but for the interiors being unable to hold it together, which ultimately spoils the ride.. I can live with the shitty interiors but the engine shuddering/jerking needs to be addressed immediately.
Regards
Arjun
Renault customer support has been notified about the posted complaint.
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