[Resolved]  Renault — Renault kwid (My car's, number-wb06n7456, chassis number-meebba009h1458330 eng no-e034919

Address:

Kolkata, West Bengal, 700092

I, mrs. Chandrima bhattacharya have purchased a sliver grey renault kwid (My car's number-wb06n7456, chassis number-meebba009h1458330, eng num-e034919) renault kolkata central showroom located at 225c ajc bose road, kolkata, west bengal on 25 th of march 2017. I m writing this letter to you to inform the nth problem i m facing with my car. 1*-i live in kolkata west bengal where the heat being unbearable i bought an ac car paying the entire amount in cash. However, when my car remains on road for long hours due to heating of the engine only the blower works and not the ac cooling, this problem started 3 days from buying the car. *following this i first took my car to renault dealership who told me to take the car to service centre at park circus, kolkata, where they said that the ac compressor is not working and therefore needs replacement, which would take 10-15days for procurement, since i could not leave my car with them i decided to get it rectified on my 1fs *next on 11th of may 2017 i gave my car for servicing at renault service centre at budge budge, west bengal, where they said that ac compressor is facing a software issue (And not the compressor issue told earlier) which they would fix it. However, even after your said upgradation the ac cooling fails to work effectively in hot running condition and also please note after the servicing when and if the ac works it does not cool that much like before the servicing it did. The pic of repair was mr sandeep kumar adhikary (I am also sending the attached copy of the mail that i received from your end on 19th of may which only specifies the ac problem of the car and not others as mentioned by me).

2 *after purchasing the car within 5 days the horn malfunctioned and was operating intermittently. The same pointed out by self at 1st service at budge budge service centre, as can be seen in the customer verbatim job inspection sheet. This problem is still persisting and as of today could not use the horn for the entire stretch of my driving. Thus, to my utter dismay i want to know will renault india reimburse me and be liable for any accident/incident caused due to the lack of functioning of the sound signalling apparatus of my vehicle??? This shows the lacksidical attitude of your overqualified mechanics who failed to understand the importance of a horn in the car.


3*even after mentioning in the verbatim and after all the servicing episode of budge budge renault service centre, the check engine signal problem of my car persists. And so i fail to understand has any measure been taken or not with this problem at all..

4*also kindly note the check engine signal as well as the orange warning light started popping up in the console of my car two days from the date i purchased my car. And now quiet surprisingly this problem even after being mentioned in the verbatim persists. Thus, after 1st servicing at budgebudge reanult service centre both the check engine and orange warning signals keep showing up. *as informed in your car manual whenever such signals show up the car should immediately be taken to the nearest service centre to which i complied. *now the point is even after such written promises on your end regarding the seriousness of such signals renault service centre budgebudge failed to resolve my issues leaving me in a soup contemplating the outcome of check warning light and orange warning light signals. *thus in my 1st servicing dated 11th of 2017, none of my problems have been resolved even though the car was returned on 13th of may2017, by only washing and cleaning it.
All these problem have been informed to ur customer care and i hv been assigned​ case id 1-[protected]. But still nothing has been done to solve them. Now i insist on a replacement since i have faced enough problems due ur employee and would not hesitate to take proper legal recourse.
I wrote all the problems at length just to inform of the inconvenience caused on my part as a customer. After making a full payment for my car i fail to understand why i am at the recieving end. It seems renault india follows no quality and safety control when it comes to maintaining the quality of their cars. More annoying is your services. As even after specifying so many problems in a brand new car they could not provide a single solution to any of them. I really wonder if so many issues come up in a one month old car, what shall happen to my car after 6 months. Moreover being a woman i bought this car for security reasons, but i regret to inform you that my reanult kwid is not at all trustworthy. The car given to me is a defective piece and i would request a replacement of the same at the earliest. Keeping in mind the sterling brand image of renault i would request you to take cognizance of the matter personally and replace my car for all the inconvenience and harrasment i had to undergo for placing my trust in your brand. Moreover for the amount i paid in expectation of a brand new car, i m definitely not entitled to a faulty renault kwid. Infact my car is below standard and has not passed any safety qualify checks. Meanwhile i will definitely take this matter with the consumer forum and would even post it at every possible social networking sites including times of india and zee in the next few days because my experience with renault kwid even after paying a whopping amount of 5 lacs and 50 thousand round about has been harrowing and u would not want fellow customers to undergo the same. I feel so duped and harrased and my stature has been tarnished by renault india.

Mrs. Chandrima bhattacharya