[Resolved]  Renault — Renault Kwid RXT AMT

Address: 151, Avadh Kingsbury, Eru Char Rasta

We have booked Kwid RXT AMT - Zanskar Blue model with the Nanavati Motors Navsari Dealer on 29th October, 2020 upon an assurance from the Car dealer that the requested Vehicle was available in Stock and will be delivered immediately upon approval of Car Loan. Our Car Loan got approved from the Bank on 6th November and the dealer asked us the sign the disbursement papers on 7th November. Upon checking on the delivery of Car, we were told by the dealer that the requested car is now sold by another showroom hence it is currently not available however, we will get the same by 13th November. Upon following up with the dealer around 10th November to make sure that the Car will be delivered on 13th November, we were told by the staff at the Navsari Showroom, the vehicle is not yet been dispatched from the plant will be able to deliver in next dispatch batch around 17th - 19th November. We again chased them around 17th November to know the status of the delivery of car. The dealer told us that due to Diwali they are not able to check the exact status of the car and shall be able to update on 19th November once everything opens in Surat. We waited till 19th November and called them again on 18th November to know if there is any progress on the status and contacted the Customer service team at Nanavati Motors in Surat. They asked us to wait for another 1 day hence we called them on 19th November. Upon chasing them on 19th November, we were told by the Customer Service team at Nanavati Motors in Surat that the car is still not in production hence it will take min. of another 1 Month to dispatch and to get the delivery of the same. Under this circumstances, we either need to wait till 10th December or they can process the refund after deducting all the Processing fees.

To obtain this car, we had to pay the Loan processing fees of Rs. 7500 to the Bank. Which the dealer is not willing to refund. Plus they also want to deduct the company processing fees of Rs. 3000. Additionally, since the loan amount is already disbursed by the bank to the dealer, the Bank will also recover the Interest for 15 days from us which again dealer is not willing to pay.

This is a clear case of cheating by Nanavati Motors by using our & bank's funds for their own purpose leaving us with no option and to be at their mercy. Why are we supposed to wait for another 1 month and pay the EMI for the money that Nanavati Motors is using?

We would want Nanavati Motors to arrange the Requested car on the immediate basis. If they are not able to give us the same car, then would request to give us the similar model with the same features or pay the EMIs to the bank on our behalf.