[Resolved]  Renault — RTO Agent Charges and Handling charges

Address:411019
Website:www.renault.co.in

Few months ago, the state transport department had warned all the vehicle dealers in the city to ensure the compliance of Motor Vehicle Act, 1988, Central Motor Vehicle Rules 1989 as well as the terms and conditions of Trade Certificate (TC) and empowerment of self-registering dealers.

The dealers were directed that any excess amount charged from customers, which is not authorized by the manufacturers, is in violation of the terms and conditions of TC and the empowerment of self-registering authorities.

(ref: http://timesofindia.indiatimes.com/city/surat/Handling-charges-adding-to-car-pri...

Now Actual incident (on[protected] is

Under the head "RTO Tax and Registration" - Renault Dealer from Pune area has (A) included "RTO Agent Charges and Handling charges (amount Rs 7000 to 8000) (B) excluded "Road Safety Fund" (Rs.800) (which was actual part of RTO Tax and Registration) and charged separately.

So unnecessarily customers have to pay 9000 to 10000 more from the actual value offered by Renault Company. This is cheating.
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Mar 16, 2017
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Feb 13, 2017
Renault Customer Care's response
Hi vshilpa, kindly share your contact details and our team shall get in touch with you shortly.
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