| Address: West Godavari, Andhra Pradesh, 534450 |
| Website: RENAULT INDIA PVT.LTD |
Myself *virender kumar, * very disappointed to inform you some serious
Issued that i face with my *renault kwid (Rxt)* that i booked in *26 oct.
2015* and the dealer delivered the car *(Kwid rxt)white colour* in 11
January 2016 from *“aruna motors pvt. Ltd, vijaywada (Andhra pradesh)*. But
I am very sorry to say that within two mounts itself the vehicle is having
Lots of complaint. That i am mention here for your kind acknowledgement and
I hope that you will take necessary action to recall the vehicles for solve
The problems with *reanult kwid (Rxt)* *model 12/2015.*
1. The main problem that i face *(2 time (1st on date 26/03/2016 and next
Within few days later 21/04/2016)*, that is starting problem, first i
Occur in dated[protected] i call to the dealer about it and they reply
To call customer care for road side assistance then i call to your r.S.A
With *complaint reference(Renault 30592)* about this matter they sent
There service on 12:30 pm night time to toeing the vehicles in service
Station . Next day the dealer said that it is “battery problem” and we will
Recharge it (Not replaced) and make me assured that the starting problem
Will never happened again, even i asked to replace it but they refused *(
Here i inclosed the service certificate issued by the dealer or service
Provider i.E battery recharge only)* then it is again happened *(Date
21/04/2016)* within few days later when i was in a remote area during night
Time around *(09:00 pm )* with my kids, suddenly during running condition
It stop ignition (Staring problem) and problem occur, it was very pathetic
Situation with me (What to do) i try to call the dealer or service
Engineers those who attend my vehicles on dated *(28/03/2016 copy attached)*
When the starting problem occurred on *dated (26/03/2016)reference number
Renault 5799) *. It is clearly showed the dealers are not serious about
Customers.
2. The glove box in the car was having problem with looking system within
Two months after delivery of the vehicles that i put in the notice to the
Dealers during first service of my car (Kwid). The copy enclosed with the
First service details by the dealers.
3. The clutch is generated sound, and not only this was i surprised to hear
Multiple sound while applying the brakes. It could hear clearly. I already
Inform to the dealer r service persons during the time of first service of
My car but they did not take it serious and still it could hear clearly.
4. Some time i feel that the braking also having some
5. System shut down issue is quite common .
6. Engine noise is leveraging more while a/c on.
7. Panic breaking and having sound.
So, i hope that you will take the necessary steps to solve the problem that
I mention above and you will take your customer fair positively. I am here
Attached the details of all the documents of my vehicle (Renault kwid rxt).
Even i visited in service center on saturday(23/04/2016) in vijaywada, but they asked me two more days to check it, i don't think they will make me assured so i think to go on other hard step that is cutomer court.
I also read number of issued about the model but renault also not serious about the customer .
I want they company should recall all the model and check the fault bcz it is technical fault with reanualt kwid
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