[Resolved]  Renault — Unfair trade practices

Address:

110017

I have the vehicle duster bearing no. DL1CQ 9076. Since the purchase my car has been serviced only at renault delhi south workshop.
shockers and all the incidental parts were replaced by okhla workshop on 17.02.2016 and i paid for the same as they told me that the same were not covered under warranty.
My car battery was not working properly so i asked them to replace the same since the battery is supposed to be replaced by the workshop if the stock battery needs replacement within its warranty time however the same was refused and I was asked to get new battery from outside.

I tried to reason with them but my claims were outrightly rejected.

Anyway, I paid for both the shockers and parts associated thereto and also got the battery installed from outside.

On 07.09.2016, I took my car to the same workshop and later on in evening I was told that the service would cost me about more than Rs. 50, 000/-. I was taken aback as the same is a whopping amount and by no stretch of imagination can a regular service of a vehicle costing about Rs 12 lacs cost that much.

To my utter surprise, I was also told that one of the shockers i.e. out of 2 which were put on 17.02.2016 is defective and hence needs replacement and the same would cost about another 9, 000/-.

There is something inherently wrong with this renault workshop in Okhla. Kindly look into the matter or I will be constrained to seek appropriate action against you from the appropriate authorities.

RAJPAL KASANA
Advocate
PRESIDENT, Saket Bar Association
Saket Court, New Delhi
Chamber no. 618, Saket Court
New Delhi