Royal Enfield — Missing of an item and mild scratch on silencer

Address:

TC 1 5943,Vettu Road, Kazhakuttom ,Opposite Al Uthuman school Kazhakuttom ,TVM

I have given my Royal Enfield Classic 350 ( Vehicle no : KL 27 K 2546) for a paid service of 36 months at Mpire Motors, Vettu Road, Kazhakootam on 07/05/2024 evening around 5.30 pm. I have received my bullet after the service on 9/05/24 evening by 6.30 pm. However upon receiving my vehicle i have found out that the meter cover was missing. Upon checking with the advisor he stated like there is a chance it got missed during the water wash service.

Upon reaching home during my inspection i have found out that there is a new scratch on the silencer which was not there at the time i have given my vehicle for service. As its already late evening and due to dim light i haven't notice the scratch. I have contacted the service center by 6:43 pm however couldn't connect. Its crystal clear that the scratch is happened either during the service or during the storage of my vehicle. As a customer i am very much unsatisfied that this happened with my vehicle.
Previously i had done my service in the same center and everything was perfectly ok.

I hope this will be taken care and my issue will get solved .

Awaiting for the reply.

Thank you