Royal Enfield — poor service and manufacturing defects

Aug 04, 2017

Updated by alson ea Please Call me anytime...[protected]...till now no response

Aug 25, 2017

Updated by alson ea Royal Enfield — poor service and manufacturing defects

To whomsoever this may concern,

I, alson ea. A had bought a brand new bullet with the highest of hopes and expectations. From the day i started my experience of my new vehicle, day after day something or the other goes wrong. There is an abnormal noise which i came to later know as tappet noise.
A few days ago i gave my bike for service with a few concerns that i have been facing throughout the time i bought the bike. The service staff at pinnacle thrissur would not even cooperate for noting the concerns on the system. What ever problems i had is supposed to be “normal”. The bike was purchased in january 2017 and it has rust and scratches all over the bike and that by pinnacle standard is normal for all bullet bikes. The chrome is peeling off in areas which is evident to any normal person whereas the service staff would not even notice it even after mentioning it
I hope i get justice for the troublesome experiences faced by me.
I have attached photos of the concerns that have been mentioned by me numerous times to pinnacle (Bullet dealer in thrissur)
The most irritating part of the service experience was that the service personnel would not even note by complaints in their system so as show that i have not mentioned any issues with my bike.

Please do the needful so that i can get my bike in perfect condition.

Thanks and regard’s,

Alson E. A.

PLEASE CALL ME ANYTIME...[protected]...E-MAIL [protected]@gmail.com