Royal Enfield — Problems in classic 350

lbodingari

from Tirupati, Andhra Pradesh

Jan 9, 2014

Address: Chittoor, Andhra Pradesh

I bought a classic 350cc from a local dealer (sri sai motors, tirupati, Andhra pradesh) sometime in third week of Sep 2013. Since day 1 of purchasing the vehicle, i have been experiencing/experienced the below problems in my vehicle. (Note: - As the technicians at the local dealer had hard time in troubleshooting the issues in my vehicle, royal enfield service department brought in some expert technicians from Guntur and visakhapatnam to look in to the problems) 1. Vehicle wobbling Royal enfield technicians worked on this issue for couple of months and till now they don't have any concrete solution for this. Technicians did all kinds of things - truing, checking vertical bends, checking horizontal bends etc. but to no avail. 2. Engine noises i have been hearing some weird noises from engine since day 1. The technicians from royal enfield say the noises will disappear as i put on more and more kms in the odo meter. Currently the odo reading is 4200kms and i don't know how many more kms i have put on the odo to make the noises disappear. 3. vibrations I experience severe vibrations while riding around 80kmph. Literally i find it difficult to hold the handle. Till now no solution is provided for this issue. 4. Knocking sound from primary chain case Royal enfield technicians don't know what is causing this noise 5. Rear fender rubbing against rear tyre i have been experiencing this since day 1 and the technicians have been doing temporary fixes. 6. Fork tubes With in one week of purchasing the vehicle, both the fork tubes were found defective, as i was getting some weird noise from the forks. it disappeared after replacing the fork tubes. The local dealer created a big scene while replacing the fork tubes. Finally the concerned regional/territory service managers had to interfere to get it sorted out. 7. Front wheel doesn't rotate freely This appears to be related to rubbing of brake shoe against the disc 8. Paint peel off from fuel tank opening 9. Intermittent stopping of vehicle 10. Jerking while decelerating the vehicle at 30kmph. 11. Wheel alignment 12. Vehicle doesn't run when the fuel tap is set in ON condition. 13. Rubbing of fork barrels against forks Having experienced so much physical strain and mental agony in the last 2 to 3 months, i filed a complaint in consumer court against royal enfield company for selling me a defective vehicle and and against sri sai motors for providing pathetic post sale service.

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Jan 09, 2014

Updated by lbodingari I bought a classic 350cc from a local dealer (sri sai motors, tirupati, Andhra pradesh) sometime in third week of Sep 2013. Since day 1 of purchasing the vehicle, i have been experiencing/experienced the below problems in my vehicle.

(Note: - As the technicians at the local dealer had hard time in troubleshooting the issues in my vehicle, royal enfield service department brought in some expert technicians from Guntur and visakhapatnam to look in to the problems)

1. Vehicle wobbling

Royal enfield technicians worked on this issue for couple of months and till now they don't have any concrete solution for this. Technicians did all kinds of things - truing, checking vertical bends, checking horizontal bends etc. but to no avail.

2. Engine noises

i have been hearing some weird noises from engine since day 1. The technicians from royal enfield say the noises will disappear as i put on more and more kms in the odo meter. Currently the odo reading is 4200kms and i don't know how many more kms i have put on the odo to make the noises disappear.

3. vibrations

I experience severe vibrations while riding around 80kmph. Literally i find it difficult to hold the handle. Till now no solution is provided for this issue.

4. Knocking sound from primary chain case

Royal enfield technicians don't know what is causing this noise

5. Rear fender rubbing against rear tyre

i have been experiencing this since day 1 and the technicians have been doing temporary fixes.

6. Fork tubes

With in one week of purchasing the vehicle, both the fork tubes were found defective, as i was getting some weird noise from the forks. it disappeared after replacing the fork tubes. The local dealer created a big scene while replacing the fork tubes. Finally the concerned regional/territory service managers had to interfere to get it sorted out.

7. Front wheel doesn't rotate freely

This appears to be related to rubbing of brake shoe against the disc

8. Paint peel off from fuel tank opening

9. Intermittent stopping of vehicle

10. Jerking while decelerating the vehicle at 30kmph.

11. Wheel alignment

12. Vehicle doesn't run when the fuel tap is set in ON condition.

13. Rubbing of fork barrels against forks

Having experienced so much physical strain and mental agony in the last 2 to 3 months, i filed a complaint in consumer court against royal enfield company for selling me a defective vehicle and and against sri sai motors for providing pathetic post sale service.