Claimed

RoyalOak Furniture Complaints & Reviews

www.royaloakindia.com

2.2

Updated: Jan 24, 2025

Complaints 1515

Resolved

662

Unresolved

853

Good! RoyalOak Furniture values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that RoyalOak Furniture step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to RoyalOak Furniture

Having problems with RoyalOak Furniture?

File a complaint and get it resolved by RoyalOak Furniture customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

RoyalOak Furniture

Recently resolved complaints

View all complaints

Delivery not done yet

ORDER # 000083252 not delivered

Order #000076769 not delivered

Most useful reviews

Unban my free fire account

order not delivered, no status of order

order cancellation but refund not initiated - order no.1819045045

Featured stories

After sale service very irresponsible

Failed to keep the promise

Poor Quality Study Desk -Royaloak Amber Computer Table - 1.2M

RoyalOak Furniture reviews & complaints page 2

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Kalaburgi, Karnataka

We had purchased 2 Ashoka Wooden Single Bed from Royal Oak Furniture on 20th August 2023. While receiving the cots we had informed about the poor quality of the furniture and just after 10 days one of the cot broke without much usage. We had filed a complaint previously and after a lot of hassle the company sent a technician to repair the cot. However now again within a week the same cot has broken again. We demand a full refund for delivering...

Helpful

Found this helpful?

Write a comment

Hi,

We ordered two office table and chair at Royal oak furniture shop on 16/09/2023 and made full payment. We requested the store manager to offer Ganesh festival discount and the Store manager refused any further discounts. Next day, we get to see a pamphlet in the news paper stating that RoyalOak furniture is offering 20% discount on office chairs and tables. When we reported this to customer care representative Ms. Sowmya,...

Helpful

Found this helpful?

Write a comment

Address: Kirti Nagar

Website: www.royaloakindia.com

This is a serious staff service complaint regarding “ Royal Oak” Kirti Nagar Showroom. Extremely Casual and unacceptable behaviour - the Salesman was least interested and was continuously fiddling on the phone.

Not just this, the store manager and salesmen present at the store DENIED using the WOMEN’s Washroom and advised that it is locked, no courtesy and basic rights are being violated at this store!

Please...

Helpful

Found this helpful?

Write a comment

Address: Indira Gandhi nagar hosur.

We had bought an 5 seater sofa...costing 55k ...now the cushion...is gone with in a less span of time...we have registered a complaint in show room...2 times. But nobody returned just telling they will come they will...very bad customer service......

Helpful

Found this helpful?

Write a comment

Address: Royaloak Furniture Kanakapura Road,#5 & 6, Doddakallasandra Village, Kanakapura Main Road, Hobli, Uttarahalli Hobli, Bengaluru, Karnataka 560062, Bang

Myself and My family members(Mother and sister) had visited Royaloak Showroom to buy Recliner sofa, we had asked for a good deal while purchasing. I also asked for Complimentary gift(Wall Cloak) to be provided, store manager(Mr.Nanjundaswammy) said he will have to check with his Boss\Supervisor, he immediately in front of my family members called his Boss\Supervisor\Store Owner and got informed us that the Store Owner\Manager\Supervisor\Boss...

Helpful

Found this helpful?

Write a comment

Address: Velacherry main road, Pallikaranai

While opening and closing there is huge noise. We want it to be rectified. For the past one month we are running from pillar to post. There is no response...

Helpful

Found this helpful?

Write a comment

I placed an order on August 5th (order #[protected] My order has been partially delivered. The sofa is not delivered. After multiple follow-ups, got an update that the sofa is out of stock. I asked for a refund, but they denied it. Till now I didn't get any updates from customer care. As a NRI, it's difficult to follow up and get updates.
Really bad experience with this company. Customer care and sales team are very poor....

Helpful

Found this helpful?

Write a comment

I am a regular buyer but had a bad experience now. I have ordered two single wooden cots with bed, received a delivery in next two days. Unfortunately one of the cot was broken at the time of installation. The technician Vijay took all photos and assured that the replacement will come within 2-3 days. The sales person Srinath was good & cooperative, collected all the details and raised a complaint. The CCD manager Praveen called me next day...

Helpful

Found this helpful?

Write a comment

Address: Hadosiddapura, Bangalore, 560035

I have purchased Vase from online royaloakindia website. My name is Subbarao Kancharla and order ID is[protected]. The product is never delivered or putting back 1499/- money. When ever i call customer care they ask for a day and never calls back or resolve the issue. When i approach the offline store they say it is cheating online website if you buy from us we would have help you. Can anyone please help me?...

Helpful

Found this helpful?

Write a comment

Address: Hadosiddapura, Bangalore, 560035

Hi,
My name Subbarao Kancharla. I have purchased the Vase with order number[protected] in royaloakindia online website, they never deliver the product. When ever i call customer care gives false promises saying 1 hour or end of the day they call back. I dont get a recall them again. When i go to the offline store and asked, they say they are not responsible for the offline purchases and royaloakindia online website is cheating. I...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I have Purchased 3 Seater and 2 Seater sofa last year around 16th /17th August 2022 with One year warranty. Presently one year has also not completed and sofa foam got pressed, when you sit on sofa you can feel the springs of sofa and back of sofa and arm rest foams are also got loosen up.
Regarding this issue I have made complaint on 16th July at RoyalOak Showroom C-03 Galaxy Blue Sapphire Plaza, Greater Noida. After 3 days RoyalOak...

Helpful

Found this helpful?

Write a comment

I have ordered a recliner on 20th July and got the order delivered on 1st Aug. But the delivered Recliner was broken, the same was confirmed by their Installation Executive. But they have not sent any replacement till now.

They are not responding to my calls...

Helpful

Found this helpful?

Write a comment

Address: Royaloak, Varthur, Bangalore

I was delivered a table with incorrect finishing as to what was shown in their store and after 12 follow ups over 3 months through email, there was a technician visit who said it would have been replaced if it were 1 month old and that there is no actual issue, it’s just with the finishing. Their customer executives who initially agreed for an issue in the product over email later changed colours that they won’t repair/replace. They had...

Helpful

Found this helpful?

Write a comment

I have ordered furniture reading table and chair from ezipura show room of royal oak on 16.06.2023 on a condition that the same to be delivered by 21.06 and the said they will do it. We did not get the delivery even on 23.06 as we shifting our house it is informed to the showroom and they cancelled the order. They have taken my bank details and after 10 days that too after repeated follow up they say they donot have option of refund and i...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Bengaluru

I have ordered for Royaloak furniture online from Royal oak India vide order number[protected] dated 16/07/2023 through online payment of Rs 39000. I was told that the product would be delivered on 19/07/2023. The company did not adhere to its commitment. My continuous follow up since 19/07/2023 regarding the delivery of consignment is infructuous and non- responsive.
I have sent an email to [protected]@royaloakindia.com today (21/07/2023)...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Hyderabad

Maur Malaysian Fabric Recliner 2s was purchased vide SQ[protected] from Boduppal showroom and delivered on 14.07.2023. After delivery of half an hour one of the recliner's push back not working.Immediately raised the issue with showroom people. No technician attended till now....

Helpful

Found this helpful?

I have purchased an L shaped sofa from Royaloak. Within a few days we started observing sagging in one of the sofa seats. I raised a compliant with Royaloak customer care and got a technician visit from them after few follow ups. The technician confirmed us that this issue is eligible for replacement since the sofa is new and the sofa has manufacturing defect. I have been following up with Royaloak customer care since then but there is no...

Helpful

Found this helpful?

Write a comment

I had bought a bed from alwal store on 31 march 23.it was delivered with planks misfit condition. After repeated complains and follow-up no service manager calls nor attends the issue. Fed up with customer service. It's 3 mnths now issue has not been resolved till now. [protected]...

Helpful

Found this helpful?

Write a comment

Order #[protected]
Invoice #[protected]
Shipment #[protected]

Royaloak Penang Malaysian Wardrobe 3 door in Melamine Finish SKU: WR20202203 worth ₹24, 000.02 was ordered and paid on 31st May 2023 and the estimated delivery/installation was on 15/16th of June 2023 respectively. Despite reaching the dealer constantly over phone and email, the product hasn't been delivered. Customer care is of no use either.
br...

Helpful

2 other people found this review helpful

2 found this helpful

Address: Kumananchavadi branch

Order no: SQ[protected]

The product was dead on arrival. The motors were installed only a few days later. Ever since then, the recliner has issues with reclining. It’s either the bush or the motor. Multiple attempts of repair have been made by the one and only RoyalOak service technician available in Chennai. Now the service team is holding me for 15 days saying that they are waiting for the parts to arrive. It is very...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR