Royal Oak Furniture — Damaged recliner sofa

Address: Kukatpally Hyderabad

I had paid for 3+2+1 recliner sofa from royal oak outlet in kukatpally Hyderabad in jan 2021...received the furniture in feb and was found to be damaged hence approached customer care and stores for a replacement and received another 3 seater on march 9th,

1) the entire seat is moving side to side and front to back ..I have the videos of the same..can't upload it...

2) the entire sofa makes awkward noise when ever we sit and get up and the leather stitched is not good with wrinkles all over..

3) while sitting the seat dips down to the base ...which never occurs with the other 2+1 recliner..

4) to add on to this, the 3 seater received for the second time was not delivered in a sealed piece instead just had a bubble wrap over it and it is very clear that colour of this 3 seater is different from the other two...guess it is a used one or some display piece

I am totally unhappy and disappointed and cheated, having paid such a huge amount ( rs 1, 36, 000)in January 2021 and I am yet to get a good furniture delivered.

Moreover there is hardly any response from the store people in kphb and the store manager (mr.Subba rao), despite trying to reach them over phone and directly in the store.

I want this damaged piece to be replaced with a brand new one at the earliest or return back my amount