Sabarmati Gas — Gas line

Address: 382421

I have a new gas line to my house but sabermati made a mistake not punching a hole in myline from their line when they made connection. its been a month, I've been trying to gas in my house but lot of promises from dozens of people, from engineers to top level people, they are in Adalaj, gandhinagar n Kalol. I am senior citizen n also NRI without hot water or kitchen right now, they all promised they would resolve this problem by 8th n now they are saying it would be 14th of November. What kind of people are these. They've lied every otherday about them coming to fix but still have not come. its been 1 month and 5 days.someone on higher level needs to look into this matter seriously.