We took packing and delivery of Delhi based local firm naming Safe Packers & Movers who approached us via their marketing executive Praveen and then their Pratap quoting us 35, 000 for delivery from Delhi to Panchkula Sector 21. During day of order they delayed our transport making excuses of truck mechanical fault. His team fellow asked us to make random valuation of all items which we gave as around 3 Lacs which was without our knowledge used as insurance valuation and premium made. Same day they asked us to pay 35000 for service and 15000 (including gst) as insurance fees which was paid same time with assurance of raising bills of both payments. Post this again their was delay in service with silly excuses and company owner was not supportive.
After unpacking whole items (i.e. 90+ boxes) we found one of the LED TV's screen broken badly which was even shared to this guy Pratap (Transporter) who said it's not his headache and neither insurance agency is responsible for the same.
1. Payment taken and delayed service
2. Item TV Screen broken
3. 35000 amount bill
4. 15000 insurance bill
5. Mental harassment for family and continuous followups
Since 27th October night we are doing back to back calls, chats with this guy pratap for the respective bills/documents; service of broken tv, also he is not willing to share policy number or name of insurance agency, This is complete fraudulent activity who took advantage of Diwali vacation and our time in unpacking and settling home after shifting.
Safe movers packers pvt. ltd.
no.3, 1st floor, street no. 12, mahipalpur extn., New Delhi 110037
GSTIN- 07AATCS3099R3Z1
Consignment no.- 19162
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