Samsung — 314L Curd Maestro Double Door Refrigerator RT34T46324R

Brand new Fridge purchased from Reliance digital on 11-July-2022 and delivered on 12-July-2022. Installation done by reliane ResQ team on 13-Jul-2022. The fridge cooling stopped on 13-Aug-2022 and complaint was raised with reliance digital on same day and with samsung customer service on 14-Aug-2022. Samsung service request no is [protected] and the engineer visited on 17-Aug-2022. The diagnoisis is compressor fault. Since it was just 2 days after the 30 day replacement, samsung has refused to replace it. Considering the samsung gaurantee of 10 years on compressor, it is really surprising that you guys are selling fridges that are sub par in quality. I need this fridge replaced or a refund for the product. Total cost is Rs. 43000. heck the picture added, they said 10 years warranty on compressor and fridge will work for 21 years of relaibility. This is false advertisement. My personal experience is samsung products are substandard compared to LG or other manufacturers and the opinion is consistent in my friends circle. Nobody is suggesting samsung products.
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Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2022
Samsung India Customer Care's response
Dear customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from
them.

Best Regards,
Samsung
Aug 31, 2022
Updated by mgrindia
No update yet on resolution. It's been 15days without Fridge. Kudos to Samsung team for the worst customer service. Stop treating Indian consumers as third rate customers. We deserve the same products as you sell in US or European countries. Why are you discriminating Indians by selling cheap quality products.
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